Bakery Deli Team Leader

Meijer•Belleville, MI

About The Position

Plans, directs, and supervises team members in day-to-day store department operations. Serves as a mentor and coach, implements strategies to improve customer service and sales, and ensures customer needs are met quickly and efficiently. Maintains store appearance, product presentation, and company standards, with particular focus during prime shopping hours. The role is responsible for department staffing, selection, and hiring; team development and succession planning; and documenting disciplinary actions and recommending discharge. It is accountable for department profit and loss, sales, and shrink. The Team Leader models and promotes friendly, efficient customer service, communicates the Meijer Friendly Initiative, ensures team members are trained, promotes a safe work environment, and spends most of their time in the store engaging with customers and team members. Reliable and consistent attendance is required. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Demonstrated ability to communicate clear and precise direction to team members.
Demonstrated ability to resolve conflict by addressing root causes.
Demonstrated ability to manage multiple tasks.
Demonstrated ability to analyze financial and statistical information and use it to make informed decisions.
Demonstrated ability to teach suggestive selling.
Demonstrated ability to lead an organization that practices working safely at all times.
Demonstrated ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli; customer service and product flow experience are helpful.

Responsibilities

Plan, direct, and supervise team members in day-to-day department operations.
Provide courteous, friendly, and efficient service to customers and team members, maintaining a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain department standards.
Ensure team members are thoroughly trained and complete required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.