Deli Bakery Team Leader

Meijer•Indianapolis, IN

About The Position

The Deli Bakery Team Leader plans, directs, and supervises day-to-day operations in store departments. The role serves as a mentor and coach to team members, implements strategies to improve customer service and sales, and ensures customer needs are met quickly and efficiently. The team leader maintains store appearance, product presentation, and company standards, with particular attention to prime shopping hours. The position is responsible for staffing, hiring, team development, succession planning, and disciplinary actions. It also oversees department financial performance, including profit and loss, sales, and shrink. The team leader models friendly and efficient customer service, ensures team members are trained, promotes safe work practices, and spends most of their time in the store communicating with customers and team members to ensure exceptional service.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root causes.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members throughout the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise day-to-day operations within store departments.
Provide courteous, friendly, and efficient service to customers and team members, supporting a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning, identify team members' development needs, establish career paths, and participate in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain company standards.
Ensure team members are thoroughly trained and complete all required training and certifications.
Spend the majority of time in the store communicating with customers and team members to support exceptional service.
Promote a safe work environment.
Maintain store appearance and product presentation in accordance with company standards.
Maintain reliable and consistent attendance.
Perform other duties as assigned.