Bakery Deli Team Leader

Meijer•West Bend, WI

About The Position

The Bakery Deli Team Leader plans, directs, and supervises day-to-day operations in store departments. This role mentors and coaches team members, implements strategies to improve customer service and sales, and ensures customers’ needs are met quickly and efficiently. The leader maintains store appearance, product presentation, and company standards, with particular attention to prime shopping hours. The position is responsible for staffing and hiring, team development and succession planning, performance and disciplinary recommendations, departmental profit and loss, sales, and shrink. The Team Leader models friendly, efficient service, promotes a safe work environment, and helps ensure the team is trained and achieves customer service and sales goals. The role spends most of its time in the store communicating with customers and team members.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root causes.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise day-to-day operations within store departments.
Provide courteous, friendly, and efficient service to customers and team members, maintaining a positive company image.
Handle staffing, selection, and hiring to meet staffing needs.
Promote succession planning by identifying career paths and development needs and participating in promotion decisions.
Document and apply disciplinary actions and make discharge recommendations.
Manage departmental profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain department standards.
Ensure team members are trained in all aspects of their jobs and complete required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.