Deli-Bakery/Dept Leader

Kroger•Washington, WA

About The Position

The Deli-Bakery/Dept Leader directs and supervises the functions, duties, and activities of the Deli/Bakery department while supporting its day-to-day operations. The role creates outstanding customer experiences through exceptional service and maintains a safe, clean, and fresh environment that encourages customers to return. The leader works to achieve department sales and profit goals and monitors established quality assurance standards. The position embraces the Customer 1st strategy and encourages associates to deliver excellent customer service. It also demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role requires performing the essential functions of the position with or without reasonable accommodation.

Requirements

Be at least 18 years of age.
Have effective communication skills.
Have knowledge of basic math, including counting, addition, and subtraction.
Obtain a current food handlers permit once employed.
Be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Deli experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Follow local, state, and federal laws; safety and food safety regulations; and company guidelines.
Train and develop associates in job duties, including inventory, stocking, CAO, and Key Retailing, and participate in the performance appraisal process.
Promote trust and respect among associates and communicate company, department, and job-specific information.
Set department performance goals and empower associates to meet or exceed targets through collaboration and teamwork.
Develop schedules that manage customer volume throughout operating hours.
Create a welcoming customer environment by answering questions and making product suggestions.
Slice deli meats, cheeses, or bakery items to customer specifications using proper equipment and portion sizes to prevent shrink.
Inform customers about Deli/Bakery specials and offer samples.
Use deli equipment, including fryers, rotisseries, heat lamps, and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Develop and implement a department business plan and merchandising promotional plan to achieve desired results.
Keep department staff informed about current, future, seasonal, and special advertisements.
Monitor and control department expenses and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule price-change activities, including shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about repairs.
Report safety risks, issues, customer or employee accidents, and illegal activity, including robbery, theft, or fraud.