DELI-BAKERY/DEPT LEADER

The Kroger Co.•Osgood, IN

About The Position

The Deli-Bakery/Department Leader directs and supervises the functions, duties, and daily operations of the Deli/Bakery department. The role supports day-to-day operations, creates outstanding customer experiences through exceptional service, and maintains a safe, clean, and fresh environment that encourages customers to return. The leader is responsible for achieving department sales and profit goals and monitoring established quality assurance standards. The position embraces the Customer 1st strategy and encourages associates to provide excellent service. It also demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Must be at least 18 years of age.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must obtain a current food handlers permit once employed.

Nice To Haves

Deli experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Follow local, state, and federal laws, safety and food safety regulations, and company guidelines.
Train and develop associates in job performance, including inventory, stocking, CAO, and Key Retailing, and participate in the performance appraisal process.
Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through collaboration and teamwork.
Develop schedules that appropriately manage customer volume throughout operating hours.
Create a welcoming customer environment by answering questions and making suggestions about products sold in the department and throughout the store.
Slice deli meats, cheeses, or bakery items to customer requests using proper equipment and portion sizes to help prevent shrink.
Inform customers about Deli/Bakery specials and offer samples.
Use deli equipment, including the fryer, rotisserie, heat lamps, and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Develop and implement a department business plan to achieve desired results.
Implement the department merchandising promotional plan.
Keep department staff informed about current, future, seasonal, and special ads.
Monitor and control department expenses.
Take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule price-change activity, including shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are kept.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
Report safety risks, issues, customer or employee accidents, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.