Deli Assistant Lead

Kroger•Louisville, KY

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Achieve department sales and profit goals while meeting quality assurance standards. Monitor functions, duties, and activities related to the Deli department and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handler's permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
Management experience.
Deli or retail experience.
A second language, spoken, read, and/or written.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate scheduling to manage customer volume.
Train and develop associates, monitor job performance, and participate in performance appraisals.
Create a welcoming customer environment by answering questions, making suggestions, and locating products.
Inform customers of produce specials and offer product samples to introduce new items.
Review and inspect products for quality and freshness, and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, particularly those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's promotional plan for each period.
Assist management with the store or department budget, expense control, profit and loss reviews, and appropriate follow-up on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory; monitor inventory and stocking conditions; note discrepancies; and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are kept.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, reporting repair needs, and notifying management about customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.