Defined Benefits Senior Client Manager - Virtual

Alight•Virtual, MA

1d•$90,000 - $105,000•Remote

About The Position

The Defined Benefits Senior Client Manager is responsible for overall service delivery for an assigned portfolio of clients. The role collaborates across the business to develop client-specific plans that expand the use of Defined Benefit (DB) solutions based on client needs and objectives. The manager builds an understanding of each client’s industry and the short- and long-term priorities of its benefits organization, while staying informed about relevant regulatory, legislative, and competitive developments. The role also supports the growth and development of DB talent and contributes to prospective client opportunities. The position is virtual, with video required for virtual interviews. Occasional travel to a physical office location may be required. Alight offers a competitive total rewards package and describes continuing education and training and potential for growth within a global organization.

Requirements

10+ years of relevant Defined Benefit (DB) experience, including experience supporting a variety of clients.
Demonstrated ability to support and lead positive change with clients and colleagues.
Effective communication skills, including the ability to simplify complex concepts and translate strategic direction into clear team priorities and deliverables.
Creative and innovative approach to problem-solving.
Ability to identify and build collaborative opportunities across the business to achieve results.
Inclusive, service-oriented leadership approach.
Strong client focus and commitment to delivering a distinctive client experience.
Effective organizational and prioritization skills, including the ability to provide clear direction and move valuable ideas into implementation.
Ability to lead through change and bring colleagues together to achieve shared objectives.
Effective interpersonal and relationship-building skills, including fostering trust, respect, and cooperation among team members.
Applicants must have work authorization in the employing country that does not now or in the future require visa sponsorship.

Responsibilities

Lead DB service delivery from the client’s perspective, coordinating with other solutions and teams involved in overall client delivery.
Proactively identify and deliver ideas and solutions based on client needs.
Support the development, growth, and success of DB team members.
Identify, communicate, and mitigate risks related to DB delivery.
Meet or exceed established targets for profitability, operational health, Confluence adherence, and client satisfaction.
Participate in prospective client presentations and the sales process.
Build collaborative relationships across teams to support effective and consistent client delivery.
Build understanding of clients’ industries and benefits organizations’ short- and long-term priorities, and stay informed about relevant regulatory, legislative, and competitive developments.