Senior Defined Benefits Technical Lead Analyst
About The Position
Conduent is seeking a Technical Lead Analyst with strong Defined Benefits experience to serve as a functional and technical subject matter expert supporting pension administration systems and client initiatives. The role partners across business, client services, operations, and technology to lead system changes, resolve complex issues, and translate Defined Benefits requirements into effective technology solutions. The role includes serving as an SME for Defined Benefits administration and LWConnect functionality; partnering with clients and CSM on systemic changes, enhancements, requirements, and issue resolution; and coordinating with OTS and other technology teams to deliver system changes. It supports pension administration processes such as benefit calculations, eligibility, participant data, and plan rules, and leads requirements gathering, impact analysis, enhancements, testing, and UAT. The analyst also guides Business Analysts and SMEs, develops process flows and documentation, and acts as a liaison across business, operations, client, and technology teams. The estimated salary range is $85,000–$95,000. Depending on business need, the position may be eligible for a bonus or incentive. Conduent offers health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off or vacation and/or sick time.
Requirements
- Strong experience with Defined Benefits pension administration.
- Experience supporting pension or benefits administration systems.
- Strong Business Analyst, Systems Analyst, or Technical Analyst experience.
- Knowledge of Defined Benefits plan provisions, benefit calculations, eligibility, and participant data.
- Experience with requirements gathering, system changes, testing, and UAT.
- Strong analytical and problem-solving skills, including root cause analysis.
- Experience working across business and technical teams.
- Ability to work independently and lead complex assignments.
Nice To Haves
- LWConnect experience is strongly preferred.
- Previous experience serving as a Technical Lead or Defined Benefits SME.
- Experience coordinating technology work with OTS or similar technical delivery teams.
- Experience with Tableau or other data visualization or reporting tools.
- College or university degree, or equivalent relevant experience.
Responsibilities
- Serve as the subject matter expert for Defined Benefits administration and LWConnect functionality.
- Partner with clients and CSM on systemic changes, enhancements, requirements, and issue resolution.
- Coordinate work with OTS and other technology teams to ensure successful delivery of system changes.
- Translate Defined Benefits plan provisions and business requirements into functional and technical requirements.
- Support pension administration processes, including benefit calculations, eligibility, participant data, and plan rules.
- Lead requirements gathering, impact analysis, system enhancements, testing, and UAT.
- Analyze complex system and data issues, perform root cause analysis, and recommend solutions.
- Guide Business Analysts and SMEs through project activities and deliverables.
- Develop process flows, requirements, user documentation, and training materials.
- Act as a liaison between business, operations, client, and technology teams.
- Communicate complex technical information clearly to technical and non-technical stakeholders.
Benefits
- Health insurance coverage
- Voluntary dental programs
- Voluntary vision programs
- Life insurance
- Disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO), vacation, and/or sick time
- May be eligible for a bonus or incentive based on business need
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
