Senior Benefits Analyst

Dutch Bros Coffee•Phoenix, AZ

5d•Hybrid

About The Position

The Senior Benefits Analyst serves as the organization’s Benefits Subject Matter Expert and independently manages complex employee benefits and retirement program operations. The role is responsible for administration, compliance, continuous improvement, Workday Benefits administration, ACA compliance and reporting, COBRA administration, 401(k) plan administration and compliance testing, vendor management, and benefits integrations. It ensures regulatory compliance and a positive employee experience. Working with internal teams and external partners, the role coordinates benefits and retirement plan administration, employee education and communications, vendor performance, issue resolution, and operational improvements. The analyst provides subject matter expertise in alignment with the Health and Welfare Director, VP of Total Rewards & HR Operations, and Legal, under their general direction and guidance. The role partners with the Health and Welfare Director on new benefit programs, projects, and annual enrollment. The position is based in Tempe, Arizona, and requires working in the office four days per week, Monday through Thursday. Fridays are optional remote work days. Compensation is DOE.

Requirements

Bachelor’s degree in Business, Human Resources, Administration, Finance, or a related field.
At least 5 years of experience in benefits administration.
Demonstrated experience managing employee benefits program administration and 401(k) plan operations.
Working knowledge of ERISA, IRS and Department of Labor requirements, HIPAA, COBRA, ACA, FMLA, and applicable state and local leave requirements.
Experience with PTO administration, payroll coordination, benefits reconciliation, vendor management, and HRIS platforms.
Experience administering PTO and sick leave programs.
Strong analytical, project management, problem-solving, communication, and organizational skills.
Ability to independently manage complex program administration, prioritize competing deadlines, and influence stakeholders across departments.
High discretion when handling confidential employee, compensation, health benefits, and retirement plan information.
Proficiency with Microsoft Excel and Workday.
Ability to work in the office in Tempe, Arizona four days per week, Monday through Thursday; Fridays are optional remote work days.
Ability to work in a busy, crowded, and loud office with frequent distractions and interruptions.
Ability to adapt to typical office conditions, including air conditioning, heating, artificial lighting, and varying noise levels.
Ability to sit, stand, reach, twist, stretch, and work at a desk for extended periods, and occasionally move or lift office items up to 25 pounds.
Hearing sufficient or correctable to understand spoken information and participate in virtual meetings and phone calls.
Ability to read and write in English for document processing, report drafting, and follow-up.
Vision adequate or correctable to read documents on a computer screen and use visual tools.
Proficiency operating a computer and office productivity tools such as printers, scanners, and collaboration software.
Strong verbal and written communication skills for interacting with team members, clients, and other stakeholders.

Responsibilities

Assess benefit plans regularly to ensure alignment with employee needs and company objectives.
Provide actionable insights to senior leadership to support decision-making.
Communicate and resolve issues effectively with vendors and stakeholders.
Implement regulatory updates in program administration, including changes related to ACA, ERISA, and HIPAA.
Conduct comprehensive audits and maintain accurate records and documentation.
Support employee engagement with benefits programs and track participation and satisfaction.
Deliver clear and accessible benefits communications through various channels.
Execute cross-functional benefits initiatives within deadlines.
Create, streamline, and implement processes and tools to improve benefits and retirement program administration.
Partner with the Health and Welfare Director to implement new benefit programs, projects, and annual enrollment.
Provide benefits subject matter expertise in alignment with the Health and Welfare Director, VP of Total Rewards & HR Operations, and Legal, under their general direction and guidance.
Coordinate benefits and retirement plan administration, employee education and communications, vendor performance, and operational improvements.
Administer Workday Benefits, ACA compliance and reporting, COBRA, 401(k) plans and compliance testing, vendor relationships, and benefits integrations.