Senior Benefits Analyst

CarMax • Richmond, VA

13d • Onsite

About The Position

As a Senior Benefits Analyst, Horizontal Support, you will independently manage complex projects, analyze data, and assess program performance to identify trends, efficiencies, and opportunities to elevate the associate experience. You will apply industry best practices and emerging technologies, including AI-enabled insights, to recommend process enhancements, support program owners and vendors, and strengthen governance across the Benefits portfolio. Working with minimal oversight, you will build business cases, develop reporting, and uncover insights that drive continuous improvement while supporting people-first program delivery.

This role is a Senior Analyst on the Benefits team, providing cross-functional support across Health, Wellness, and Financial benefit programs. You will evaluate program interdependencies, use advanced analytical methods to uncover insights, build partnerships with program owners and vendors, and help shape future-focused Benefits initiatives. You will also guide work performed by supporting analysts and influence change through improved processes, technology usage, and program recommendations.

The role is based at the CarMax Home Office in Richmond, Virginia, with associates working onsite four days per week. Applicants must be currently authorized to work in the United States on a full-time basis; sponsorship will not be considered. The annual salary is $82,200 to $123,300, and the role may be eligible for bonus and equity.

Requirements

• At least 3 years of experience in benefits administration, benefits analysis, data analytics, project management, or related work supporting complex programs, including experience leading cross-functional initiatives.
• Ability to independently manage projects, analyze complex data sets, and translate insights into strategic recommendations.
• Strong customer-service mindset, delivering value-added recommendations and honoring commitments.
• Ability to use advanced analytical and quantitative methods to evaluate programs, policies, and processes and identify improvements.
• Strong planning, execution, and organizational skills, including the ability to manage multiple priorities in a fast-paced environment.
• Clear verbal, written, and visual communication skills; ability to promote ideas confidently while maintaining confidentiality.
• Ability to build effective working relationships, contribute to team goals, and mentor others.
• Experience leveraging Microsoft Office Suite.
• Must be currently authorized to work in the United States on a full-time basis; sponsorship is not available.
• Work onsite at the Richmond, Virginia home office four days per week.

Nice To Haves

• Bachelor’s degree.
• Certifications such as CEBS, PPMC, or CAP.

Responsibilities

• Lead cross-functional Benefits projects focused on operational efficiency, data-driven decisions, and continuous improvement.
• Develop KPIs and reporting to analyze enrollment, utilization, and associate behaviors, and turn insights into program recommendations.
• Identify operational gaps and propose scalable process improvements across the Benefits portfolio.
• Partner with program owners and vendors to support governance and compliance, develop business cases, and ensure high-quality delivery.
• Apply analytical and technological approaches to enhance accuracy, streamline workflows, and improve associate engagement.
• Support resolution of complex associate issues and contribute to clear, effective communications and education for assigned benefit programs.
• Build relationships across Benefits, Payroll, Legal, Finance or Treasury, Technology, HR operations, and vendor partners to align priorities and support execution.
• Review vendor performance against contractual requirements, service expectations, and performance guarantees; escalate issues and drive corrective action as needed.
• Manage multiple priorities with minimal oversight and complete additional duties as assigned.
• Guide work performed by supporting analysts.

Benefits

• May be eligible for bonus and equity.
• Full-time associates receive paid sick time, vacation time, and paid holidays, with entitlements varying by associate classification and applicable law.
• Full-time hourly or commission/incentive-eligible associates may accrue up to 48 hours of sick time per year and receive 80 to 200 hours of vacation per year after a 90-day waiting period, depending on years of continuous service.
• Full-time hourly or commission/incentive-eligible associates receive 8 hours of pay for each of six scheduled paid holidays per year, plus one floating holiday; holiday premium pay may apply when working on a scheduled holiday due to business need.
• Full-time salaried associates are entitled to paid time away with no specified limit as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed