Senior Non-Qualified Defined Contribution Customer Success Manager - Virtual

Alight•Virtual, IL

3d•$135,000 - $165,000•Remote

About The Position

The Senior Non-Qualified Defined Contribution Customer Success Manager defines solutions and supports complex deliverables related to non-qualified defined contribution plan administration. The role consults with external clients and internal teams to influence decisions and solutions, applying expertise in non-qualified plans to help drive revenue growth. It also partners with internal business and product leaders to shape strategy and product development, and to communicate Alight’s perspective on non-qualified plan administration. The role identifies and drives process improvements for current non-qualified plan administration and develops and oversees an internal training curriculum for colleagues. It also serves as a subject matter expert on plan design, regulations, compliance, and industry practices; supports sales meetings and implementations; and helps identify future product and technology investments. The position is virtual, with occasional travel to a physical office location potentially required.

Requirements

At least 5 years of experience in non-qualified defined contribution plan administration.
At least 5 years of experience managing client relationships.
Technical knowledge of stock and non-qualified deferred compensation plan design and related regulatory requirements, including a strong understanding of IRC 409A.
Project management and organizational skills, including the ability to manage competing priorities in a dynamic environment.
Strong communication and relationship-building skills, with the ability to collaborate with and influence stakeholders at all levels.
Ability to achieve business objectives and contribute to organizational goals.
Experience leading initiatives and participating in strategic planning.
Ability to anticipate client needs based on retirement plan expertise and market insights.
Experience working with third-party vendor platforms.
Work authorization in the employing country that does not require visa sponsorship now or in the future.

Responsibilities

Serve as a subject matter expert on non-qualified retirement plan regulations, compliance requirements, and industry best practices, consulting and presenting to external executive leaders on plan design, administration, and legislation.
Stay informed about market trends, legislative changes, and emerging technologies in non-qualified retirement benefits.
Partner with product and technology teams to identify future investments in the non-qualified space and drive revenue growth.
Prepare and present non-qualified solutions and strategies during new-client sales meetings.
Identify and define non-qualified plan needs during new-plan implementations.
Create and facilitate colleague training on non-qualified plans and legislative knowledge.
Predict, identify, and communicate risks related to non-qualified plan design; consult on plan best practices, delivery models, and participant education.
Measure and improve operational processes for non-qualified plan administration and drive adoption of operational improvements.
Develop and oversee a robust internal training curriculum for colleagues.
Consult with external clients and internal teams to influence decisions and solutions.
Partner with internal business and product leaders on strategy and non-qualified plan product development.