Deficiency Coordinator

Sciens Building Solutions•Columbia, MD

4d•$29 - $36

About The Position

Sciens Building Solutions is seeking a Deficiency Coordinator for its fire alarm, sprinkler, and security business. The coordinator estimates and generates sales proposals for repair work identified during contracted fire alarm, sprinkler, and life safety system inspections. The role serves as the Division’s primary point of contact for customers with outstanding deficiencies, helping ensure repairs are quoted and completed. The coordinator works with customers, field inspectors, and service teams to evaluate inspection reports, prepare timely repair proposals, secure customer commitment, and schedule repairs. The role also tracks quotations and sales performance, communicates urgent system integrity issues, and supports customers who decide not to proceed with recommended repairs.

Requirements

Over-the-counter sales or customer service experience.
Comfort reaching out proactively to customers and solving problems.
Strong computer skills.
Organized and process-oriented approach.
Effective communication skills and ability to present to broad audiences.
Strong negotiation skills and a competitive spirit.

Nice To Haves

Bachelor’s degree preferred; candidates with a combination of education and experience will be considered.
Knowledge of the fire alarm, sprinkler, or security industry.

Responsibilities

Generate system repair estimates and proposals promptly after inspections are completed.
Coordinate with customers to facilitate timely repairs of deficiencies.
Build relationships with field inspectors and obtain inspection reports for evaluation and quoting.
Secure customer commitment by phone or email and coordinate repair scheduling with the service department.
Recommend repairs and communicate system integrity issues requiring urgent attention.
Build ongoing customer relationships and understand customers’ buying processes.
Track deficiency quotations by customer and dollar amount.
Deliver sales to an assigned quota.
Coordinate with the service department to ensure repairs are scheduled promptly.
Work with service managers and other sales representatives as needed, depending on the size and scope of repairs.
Provide written notice to customers who elect not to perform repairs.
Advocate for customers and work to exceed their expectations.