Deficiency Coordinator

Sciens Building Solutions•Columbia, MD

About The Position

Sciens Building Solutions is seeking a Deficiency Coordinator for its fire alarm, sprinkler, and security business. The role estimates and prepares sales proposals for repair work identified during contracted fire alarm, sprinkler, and life safety system inspections. The coordinator serves as the Division’s primary contact for customers with outstanding deficiencies and helps ensure repairs are quoted and completed.

Requirements

Over-the-counter sales or customer service experience.
Comfort reaching out proactively to customers and solving problems.
Strong computer skills.
Organized and process-oriented.
Effective communication skills and ability to present to broad audiences.
Strong negotiation skills and a competitive spirit.

Nice To Haves

Bachelor’s degree preferred; candidates with a combination of education and experience will be considered.
Fire alarm, sprinkler, or security industry knowledge.

Responsibilities

Generate system repair estimates and proposals promptly after inspections.
Coordinate with customers to facilitate timely repairs.
Build relationships with field inspectors and obtain inspection reports for evaluation and quoting.
Obtain customer commitment by phone or email.
Coordinate repair scheduling with the service department.
Recommend repairs and communicate system integrity issues requiring urgent attention.
Develop ongoing customer relationships and understand customers’ buying processes.
Track deficiency quotations by customer and dollar amount.
Meet an assigned sales quota.
Work with service managers and other sales representatives as needed, depending on repair size and scope.
Provide written notice to customers who choose not to perform repairs.
Advocate for customers and ensure their expectations are exceeded.