Default MI Claims Supplemental Specialist, I

Carrington Mortgage•Westfield, IN

4h•$18 - $22•Remote

About The Position

The Default MI Claims Supplemental Specialist, I works under moderate supervision and is responsible for preparing, filing, and following up on VA and/or USDA supplemental claims and appeals accurately and on time, in accordance with insurer and investor guidelines. Additional claim types may include PMI, FNMA, and FHLMC, as applicable. The role performs duties in accordance with company policies and procedures and applicable U.S. state and federal laws and regulations. The specialist reviews initial claims, claim payments, and new advances to identify appeal or supplemental-claim opportunities; prepares claim memos or review forms; ensures claim files contain required documentation; submits claims for quality review and makes corrections; and finalizes and submits claims to agencies for payment, following up as appropriate. The role also documents work in company systems and may perform other duties and special projects as assigned. The target pay range is $18.00–$22.00 per hour. The position is remote from home.

Requirements

High school diploma required.
One or more years of mortgage servicing default experience, or college graduate.
Moderate knowledge of default claims processes for insurers and investors.
Understanding of default servicing processes, including foreclosure, bankruptcy, loss mitigation, and claims.
Moderate understanding of agency and investor guidelines.
Strong interpersonal skills, with a focus on teamwork and quality.
Excellent written and oral communication, organizational, and time-management skills.
Ability to communicate effectively with staff and management at all levels, internally and externally.
Ability to manage work to meet strict deadlines.
Ability to handle multiple tasks under pressure and changing priorities.

Nice To Haves

Some college.

Responsibilities

Prepare and file supplemental claims and appeals for one primary loan type, USDA or VA, accurately and on time; additional loan types may include PMI, FNMA, and FHLMC as assigned.
Document appropriate tasking and comments in company systems.
Review initial claims, initial claim payments, and new advances to identify opportunities for appeals and supplemental claims.
Draft supplemental-claim or appeal memos and/or review forms in accordance with agency guidelines.
Ensure required documentation is included in the Claim File and uploaded to the agency system as applicable.
Submit claims for quality review and complete corrections accurately and on time.
Finalize and submit claims to agencies for payment and follow up with agencies regarding payment when applicable.
Perform other duties and special projects as assigned.