Supplemental Claims Recovery & Analysis Specialist

Carrington Mortgage • Westfield, IN

5d • $20 - $22 • Remote

About The Position

The Supplemental Claims Recovery & Analysis Specialist performs financial reconciliation on liquidated loans and determines the root causes of avoidable losses. The role analyzes loan and claims data, applies appropriate decision rationales, and prepares accurate written summaries with evidentiary support. Working with management under general direction and substantial latitude, the specialist helps resolve, prevent, and reduce losses while complying with company policies and applicable state and federal laws and regulations.

The position requires knowledge of default servicing processes and mortgage servicing guidelines, together with the ability to reconcile financial advances, prepare and file supplemental claims, verify proceeds, and maintain accurate claim documentation. The specialist is accountable for assigned work, deadlines, quality, and recommendations for improving processes.

Requirements

• High school diploma.
• One to two years of mortgage servicing default experience.
• At least one year of LoanServ experience for all default-related workstations.
• Moderate accounting background and the ability to complete financial reconciliations.
• Knowledge of default servicing processes, mortgage servicing state, federal, and agency guidelines, and applicable timelines.
• Financial and loss analysis skills, including the ability to determine whether funds and advances due to CMS have been recovered.
• Diplomatic and assertive communication skills.
• Strong computer skills, including Microsoft Word and Excel.
• Strong attention to detail and excellent time-management and organizational skills.
• Comprehensive writing skills, including proper punctuation, grammar, organization, and formatting.
• Ability to substantiate facts and document them properly.
• Ability to work effectively with and develop rapport across staff, management, investors, insurers, and third parties.
• Ability to make decisions with moderate impact to the immediate work unit, identify urgent matters, and escalate appropriately.
• Ability to handle multiple tasks under pressure and changing priorities.

Nice To Haves

• Associate or bachelor's degree in a related or other field.
• Previous FHA, VA, USDA, and PMI claims experience.

Responsibilities

• Reconcile all loan advances after payment of a GSE or Government Mortgage Insured expense claim.
• Meet or exceed daily goals for financial loan reconciliations and determinations of avoidable or unavoidable financial loss.
• Prepare Claims Recovery & Analysis Posting Tickets when needed to adjust or correct previously processed Cash Posting Tickets.
• Verify that claim proceeds, short-sale proceeds, and third-party foreclosure-sale proceeds are accurately credited.
• Prepare and timely file GSE or Government Mortgage Insured Supplemental Claims in accordance with insurer guidelines and requirements.
• Prepare Claims Cash Posting Tickets when needed to adjust or correct previously processed Cash Posting Tickets.
• Validate the accuracy of reconciliations for recovered and unrecovered advances.
• Make corrections identified during the Quality Review Process within 24 hours of receipt.
• Maintain a monthly aggregate accuracy rate of 98%.
• Analyze data, determine appropriate decision rationales, and provide evidentiary support for accurate written summaries.
• Recommend process and procedure improvements to prevent future losses, and escalate failures to comply with investor, insurer, or CMS guidelines that resulted in a loss.
• Ensure applicable GSE and Government Mortgage Insured Supplemental Claim documents are imaged on time.
• Stay current on relevant changes to GSE and Government Mortgage Insured guidelines, industry standards, and client expectations.
• Complete assigned duties and renegotiate deadlines before the original deadline if unable to meet them.
• Exercise the authority needed to fulfill responsibilities and remain accountable for results.
• Plan and schedule work efficiently, reduce costs where possible, improve methods and processes, and eliminate nonessential or manual activities.
• Learn new skills and expand job knowledge to better perform assigned duties.
• Identify policy and procedure gaps that contributed to process breakdowns and recommend corrective actions.
• Apply knowledge of default servicing, including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance, and Claims, as well as mortgage servicing state, federal, and agency guidelines and timelines.
• Determine whether all funds and advances due to CMS have been recovered.
• Communicate diplomatically and assertively, substantiate facts, and document them appropriately.
• Work effectively and build rapport with staff, management, investors, insurers, and third parties.
• Make decisions with moderate impact to the immediate work unit, identify urgent matters, and escalate them appropriately.
• Handle multiple tasks under pressure and changing priorities.

Benefits

• Comprehensive healthcare plans for the employee and family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Employee discounts on fitness, restaurants, retail, and more through the employee portal.
• Customized training programs to support career advancement.
• Employee referral bonuses.
• Educational reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED