Supplemental Claims Recovery & Analysis Specialist

Carrington Mortgage•Westfield, MA

4d•Remote

About The Position

The Supplemental Claims Recovery & Analysis Specialist performs financial reconciliations on liquidated loans, determines the root causes of avoidable losses, and analyzes loan and claim data to support decisions with evidence and accurate written summaries. The role works with management to identify appropriate resolutions and improve processes to prevent losses. Duties must be performed in accordance with company policies and applicable state and federal laws and regulations. The specialist reconciles loan advances after GSE or government mortgage-insured expense claims are paid; prepares and files supplemental claims; verifies proceeds and posting accuracy; and validates financial reconciliations. The role also responds to quality-review corrections, maintains a monthly accuracy ratio of 98%, keeps current on applicable guidelines, and identifies process and policy gaps. It requires knowledge of default servicing and mortgage servicing requirements, financial analysis and reconciliation skills, strong communication and documentation abilities, and proficiency with Microsoft Word and Excel. This is a remote-from-home position. The target pay range is $19.50 to $21.50 per hour.

Requirements

High school diploma required.
One to two years of mortgage servicing default experience.
One or more years of LoanServ experience for all default-related workstations.
Strong knowledge of default servicing processes through Loss Mitigation, Bankruptcy, Foreclosure, Conveyance, and Claims, as well as mortgage servicing state, federal, and agency guidelines and timelines.
Background in financial and loss analysis, including the ability to determine whether all funds and advances due CMS have been recovered.
Moderate accounting background and ability to complete financial reconciliations.
Diplomatic and assertive communication skills.
Strong computer skills, including Microsoft Word and Excel.
Strong attention to detail, time-management skills, and organizational skills.
Comprehensive writing skills, including punctuation, grammar, organization, and formatting.
Ability to substantiate facts and document them properly.
Ability to make decisions with moderate impact to the immediate work unit.
Ability to identify urgent matters, take immediate action, and escalate appropriately.
Ability to manage multiple tasks under pressure and changing priorities.

Nice To Haves

Associate or bachelor's degree in a related or other field.
Previous FHA, VA, USDA, and PMI claims experience.

Responsibilities

Reconcile all loan advances after a GSE or government mortgage-insured expense claim has been paid.
Meet or exceed daily goals for loan financial reconciliations and determinations of avoidable or unavoidable financial loss.
Prepare Claims Recovery & Analysis Posting Tickets, when applicable, to adjust or correct previously processed Cash Posting Tickets.
Verify that claim proceeds, short-sale proceeds, and third-party foreclosure-sale proceeds are accurately credited.
Prepare and file GSE or government mortgage-insured supplemental claims accurately and on time according to insurer guidelines and requirements.
Prepare Claims Cash Posting Tickets, when applicable, to adjust or correct previously processed Cash Posting Tickets.
Validate the accuracy of loan financial reconciliations, including advances recovered and not recovered.
Complete corrections identified during the Quality Review Process within 24 hours of receipt.
Maintain a monthly aggregate accuracy rate of 98%.
Analyze data, apply appropriate decision rationales, and provide evidentiary support for accurate written summaries.
Recommend process and procedure improvements to prevent future losses, and escalate failures to comply with investor, insurer, or CMS guidelines that resulted in losses.
Ensure applicable GSE and government mortgage-insured supplemental claim documents are imaged in a timely manner.
Stay current on relevant GSE and government mortgage-insured guidelines, industry standards, and client expectations.
Take responsibility for assigned duties and results; renegotiate deadlines before the original deadline when necessary.
Plan and schedule work efficiently, reduce costs where possible, and improve methods by eliminating nonessential and manual processes.
Learn new skills and expand job knowledge to perform assigned duties effectively.
Identify policy and procedure gaps that contributed to process breakdowns and recommend corrections.
Work effectively with staff, management, investors, insurers, and third parties.