Default Claims VA QA Analyst, I

Carrington Mortgage • Westfield, MA

23h • Remote

About The Position

The Default Claims Quality Assurance Analyst reviews and reconciles default claims, including mortgage insurance claims, for accuracy; certifies the claims; and transmits filings to the appropriate entities, including FHA, USDA, PMI, VA, FNMA, and FHLMC. The role performs all duties in accordance with company policies and procedures and applicable state and federal laws and regulations. The position is remote and has a target pay range of $20.00–$24.50 per hour.

The analyst reviews claims within investor and insurer timeframes, validates expenses and supporting processes, documents claim activity, identifies and resolves errors, escalates trends, verifies taxes and insurance, and conducts internal quality assurance and monthly audits. The role requires knowledge of default claims and servicing processes, agency and investor guidelines, and the ability to meet strict deadlines while managing multiple tasks and changing priorities.

Requirements

• High school diploma required; some college preferred.
• At least one year of mortgage servicing default experience, QA/QC experience in another line of business, or college graduate.
• Moderate knowledge of default claims processes for insurers and investors.
• Understanding of default servicing processes, including foreclosure, bankruptcy, loss mitigation, and claims.
• Moderate understanding of agency and investor guidelines.
• Strong interpersonal skills, with a focus on teamwork and quality in loan evaluation.
• Excellent written and oral communication, organizational, and time-management skills.
• Ability to communicate effectively with staff and management at all levels, internally and externally.
• Ability to manage work to meet strict deadlines.
• Ability to handle multiple tasks under pressure and changing priorities.
• Able to work Monday through Thursday, 7:00 a.m.–5:00 p.m., and Friday, 7:30 a.m.–11:30 a.m., plus overtime as needed.

Nice To Haves

• Some college.

Responsibilities

• Review FHA, VA, PMI, USDA, FNMA, and FHLMC claims for accuracy within investor and insurer timeframes.
• Validate that expenses in the system have been reconciled and claimed according to agency requirements.
• Identify errors during QA claim reviews and ensure corrections are completed before submitting claims for reimbursement.
• Document the Mortgage platform with appropriate process tracking.
• Escalate trends or issues identified during claim-form QA.
• Verify that taxes and insurance are maintained and paid on time, and cancelled or endorsed according to investor and insurer guidelines.
• Ensure company procedures for curtailment of interest or advances are followed and enforced.
• Perform internal quality assurance reviews of departmental claim documents.
• Complete assigned monthly audits.

Benefits

• Comprehensive healthcare plans for employees and their families.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Fitness, restaurant, retail, and other discounts through the employee portal.
• Customized training programs to support career advancement.
• Employee referral bonuses.
• Educational reimbursement.
• Carrington Charitable Foundation community contributions and fundraising efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED