Default Analyst I - Foreclosure

First Citizens Bank•Raleigh, NC

11d•Hybrid

About The Position

The Default Analyst I works portfolio accounts in default statuses such as bankruptcy, foreclosure, repossession, or deceased. The role manages legal pleadings after referral to ensure actions to collect indebtedness are accurate and complete. It analyzes documentation, account statements, account maintenance, and other information to determine appropriate next steps, including assigning accounts to external attorneys or vendors for bankruptcy, foreclosure, or repossession. As a first line of defense, the position requires careful attention to detail, sound analysis, and decision-making to mitigate risk to the Bank. This is a hybrid position based in the Raleigh, North Carolina office.

Requirements

Bachelor's degree and 2 years of experience in the financial services industry, including bankruptcy, foreclosure, probate, or collections and default regulations and laws; OR a high school diploma or GED and 6 years of experience in the financial services industry, including bankruptcy, foreclosure, probate, or collections and default regulations and laws.
Knowledge of industry-specific regulations and laws pertaining to collections, default, bankruptcy, and foreclosure.

Nice To Haves

Paralegal experience or qualification.
Experience with CACS collection and recovery system, ALS, TSYS, FISERV, or other bank, host, or mainframe servicing systems.
MS Suite skills.

Responsibilities

Analyze account documentation and information, including system notes, loan histories, and relevant case details, before initiating legal actions.
Ensure documentation included with legal actions is complete and accurate.
Work an assigned account pipeline and complete tasks within required timeframes.
Update systems with detailed account notations.
Determine next steps and refer accounts to external attorneys, vendors, and other key contacts as appropriate.
Follow up to ensure work is completed on time and continuously monitor assigned account status.
Build and maintain strong relationships with managers, associates, vendors, and other parties involved in handling portfolio accounts.
Perform additional tasks as needed to support department initiatives and projects.