Default Claims VA QA Analyst, I

Carrington Mortgage • Westfield, IN

1d • $20 - $25 • Remote

About The Position

The Default Claims Quality Assurance (QA) Analyst reviews and reconciles default claims, including Mortgage Insurance claims, to verify accuracy, certify claims, and transmit filings to the appropriate entities, including FHA, USDA, PMI, VA, FNMA, and FHLMC. The role operates in accordance with company policies and procedures and applicable state and federal laws and regulations. The target pay is $20.00–$24.50 per hour.

The analyst reviews claims within investor and insurer timeframes, validates expenses, ensures identified errors are corrected before reimbursement claims are submitted, and maintains process tracking in the Mortgage platform. The role also verifies timely tax and insurance payments and compliance with investor and insurer guidelines, enforces procedures concerning interest or advance curtailments, performs internal quality assurance of departmental claim documents, completes assigned monthly audits, and escalates trends or issues identified during claim reviews.

The position requires moderate knowledge of default claims processes and agency and investor guidelines, as well as an understanding of default servicing, including foreclosure, bankruptcy, loss mitigation, and claims. The analyst must work effectively with staff and management internally and externally, manage multiple tasks and changing priorities, and meet strict deadlines.

The role is remote from home. The stated schedule is Monday through Thursday, 7:00 a.m.–5:00 p.m., and Friday, 7:30 a.m.–11:30 a.m., with overtime as needed.

Requirements

• High school diploma required.
• One or more years of mortgage servicing default experience, QA/QC experience in another line of business, or college graduate.
• Moderate knowledge of default claims processes for insurers and investors.
• Understanding of default servicing, including foreclosure, bankruptcy, loss mitigation, and claims.
• Moderate understanding of agency and investor guidelines.
• Strong interpersonal skills, with a focus on teamwork and quality in loan evaluation.
• Excellent written and oral communication, organizational, and time-management skills.
• Ability to communicate effectively with staff and management at all levels, internally and externally.
• Ability to manage work to meet strict deadlines.
• Ability to handle multiple tasks under pressure and changing priorities.
• Able to work Monday through Thursday, 7:00 a.m.–5:00 p.m., and Friday, 7:30 a.m.–11:30 a.m., plus overtime as needed.

Nice To Haves

• Some college preferred.

Responsibilities

• Review FHA, VA, PMI, USDA, FNMA, and FHLMC claims for accuracy within investor and insurer timeframes.
• Validate that system expenses have been reconciled and claimed according to agency requirements.
• Identify errors during QA claim reviews and ensure corrections are completed before submitting claims for reimbursement.
• Document appropriate process tracking in the Mortgage platform.
• Escalate trends or issues identified during quality assurance of claim forms.
• Verify taxes and insurance are maintained and paid on time, and are cancelled or endorsed according to investor and insurer guidelines.
• Ensure procedures concerning the curtailment of interest or advances are followed and enforced.
• Perform internal quality assurance of departmental claim documents.
• Complete assigned monthly audits.

Benefits

• Comprehensive healthcare plans for the employee and family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to employee discounts for fitness, restaurants, retail, and more.
• Customized training programs to support career advancement.
• Employee referral bonuses.
• Educational reimbursement.
• Carrington Charitable Foundation community contributions and fundraising efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED