Deductions & Claims Specialist

Aston Carter • Tampa, FL

6d • $25 - $25 • Hybrid

About The Position

The Deductions & Claims Specialist is an internally focused role dedicated to researching, validating, coordinating disputes, and resolving customer fines, deductions, chargebacks, and claims related to customer orders. The specialist manages assigned cases in the SAP UDM Disputes module and works closely with the customer-account-owning Customer Supply Chain Specialist, Accounts Receivable (AR), cross-functional supply chain teams, and Sales. The role investigates operational and financial discrepancies, obtains supporting documentation from internal teams, customers, or carriers, establishes root causes, and drives timely, documented resolution.

This is not a collections, cash-application, general order-entry, ongoing account-management, or financial-approval position. The account-owning Customer Supply Chain Specialist retains general operational ownership of the customer account. AR/Finance retain responsibility for collections, payment posting, financial accounting decisions, and approval authority for financial transactions. The role is a contract position based in Tampa, Florida, and is hybrid. The listed pay range is $25.00 per hour. The posting describes work in a large Consumer Packaged Goods (CPG) environment and the opportunity to build experience with SAP, chargebacks, customer compliance, and dispute resolution.

Requirements

• Experience with SAP S/4HANA and SAP UDM / Dispute Management; familiarity with High Radius or comparable claims tools.
• Experience with retailer/vendor chargebacks, OTIF fines, routing-guide compliance, shortage claims, and customer dispute portals.
• Experience in beverage, consumer packaged goods, manufacturing, distribution, or logistics.
• Approximately 25 years of relevant deductions, claims, or dispute-resolution experience, as stated in the posting.
• Expertise in claims processing, deduction management, dispute resolution, and chargebacks.
• Familiarity with supply chain operations.

Nice To Haves

• Familiarity with High Radius or comparable claims tools.

Responsibilities

• Own assigned deduction and claims investigations from intake through documented resolution in SAP UDM Disputes, maintaining case status, evidence, notes, follow-up actions, and closure rationale.
• Investigate customer fines, penalties, shortages, pricing or invoice discrepancies, delivery failures, missed appointments, routing-guide violations, and ASN/EDI or other compliance-related claims.
• Trace claims through purchase orders, SAP sales orders, deliveries, billing documents, shipment records, payment and deduction details, and applicable customer requirements.
• Gather and evaluate invoices, bills of lading, proof of delivery, carrier and appointment records, ASN information, customer correspondence, and other supporting evidence.
• Work with the Customer Supply Chain Specialist who owns the affected account to obtain account history, operational context, and documentation, and coordinate next steps without taking over general account ownership.
• Communicate findings and recommended actions to AR; coordinate dispute submissions, credit requests, adjustments, and final disposition according to established approval and ownership processes.
• Contact customers and carriers as needed to request documents, clarify facts, and support resolution; follow up professionally and document communications in the case.
• Determine whether claims are valid, invalid, or pending additional evidence, documenting root cause, responsible function, and recommended resolution.
• Prioritize aged and high-value cases, monitor dispute deadlines, escalate stalled investigations, and help reduce disputed value and aging while tracking claims, AR-confirmed recoveries, and closure trends.
• Provide recurring progress reporting to Supply Chain Customer Experience leadership.
• Identify recurring issues and recommend preventive improvements with Transportation, Warehousing, Planning, Finance, AR, and the Customer Supply Chain Team.

Benefits

• Medical, dental, and vision coverage (eligibility requirements apply).
• Critical Illness, Accident, and Hospital coverage (eligibility requirements apply).
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available (eligibility requirements apply).
• Voluntary Life and AD&D insurance for the employee and dependents (eligibility requirements apply).
• Short- and long-term disability coverage (eligibility requirements apply).
• Health Spending Account (HSA) (eligibility requirements apply).
• Transportation benefits (eligibility requirements apply).
• Employee Assistance Program (eligibility requirements apply).
• Time off/leave, including PTO, vacation, or sick leave (eligibility requirements apply).

What This Job Offers

• Education Level: No Education Listed