Dedicated Support Specialist

Knight Transportation • Memphis, TN

3d • Onsite

About The Position

Work with the Industry Leader! As the most profitable and fastest growing truckload carrier, we are driven to innovate the transportation industry. Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader. What do we live by? The answer is simple…OUR PEOPLE! Knight Transportation is powered by people. We are committed to a culture of high expectations and exceptional performance. At Knight, we hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table. Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day. Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.

Requirements

• 1+ year(s) of experience in operations, finance, sales, or customer account support required.
• Prior transportation or logistics industry experience required.
• Associate's degree, or an equivalent combination of education and/or experience required.
• Must possess strong organizational and planning skills with the ability to manage changing priorities.
• Must be able to meet deadlines in a fast-paced, high-volume environment.
• Must have excellent written and verbal communication skills.
• Must possess basic knowledge of operational systems and tools relevant to the role.
• Must be proactive, team-oriented mindset with a focus on continuous improvement.

Nice To Haves

• Project management experience preferred.
• Bachelor's degree preferred.

Responsibilities

• Responsible for developing reporting and partnering with team to deliver required weekly, monthly, quarterly, and annual reports.
• Provide daily operational and system support.
• Monitor performance, troubleshoot issues, support process improvements, and deliver accurate reporting to drive efficiency and support business objectives.
• Provide day-to-day operational support to the team, including market updates, monitoring queues, and resolving or escalating issues.
• Monitor and report on key KPIs, including cost per mile, cost per shipment, trailer dwell time, yard velocity, dock productivity, and forecast accuracy.
• Create internal customer reporting as required.
• Monitor assigned loads and document issues, resolutions, and escalations as needed.
• Analyze operational and financial data to identify trends, issues, and improvement opportunities.
• Compile, validate, and route invoice data and support documentation in a timely and accurate manner.
• Prepare ad hoc reports and perform basic data validation to support operational decision-making.
• Coordinate customer and operational requirements across ship points, planning teams, and internal stakeholders.
• Collaborate with warehouse supervisors, transportation planners, yard managers, and drivers to diagnose operational challenges and support solution development.
• Maintain project documentation, timelines, standard operating procedures (SOPs), and training materials.
• As needed, perform duties within any area of Driver Support to maintain smooth workflow and service quality.
• Proactively work to assist others in achieving the organization's objectives.

Benefits

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes: 401(K) Medical, Dental, Vision, Disability, Supplemental and Life Insurance Paid Time Off Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees