Dedicated Logistics Manager

Werner Enterprises•Bessemer, AL

18d

About The Position

The Dedicated Logistics Manager owns the profitability of a dedicated account through day-to-day operations, including driver management, load planning, and customer service. The role oversees personnel, revenue generation, billing, safety, equipment maintenance monitoring, and driver payroll while coordinating and enforcing standards and procedures to work safely and meet performance indicators established by Werner Enterprises and its customer. The manager oversees account profitability and growth, invoicing, personnel management, driver turnover, fleet sizing, load planning, and direct or on-site customer interaction. The position supervises office personnel and drivers, supports driver training and retention, optimizes asset use, coordinates equipment maintenance, monitors performance metrics, and participates in customer meetings. It also works with internal departments and external vendors, carries out HR functions, and completes required reporting. The position is eligible for medical, dental, and vision plans; a 401(k) plan; a stock purchase plan; paid time off; life insurance; disability plans; and optional supplemental coverage.

Requirements

Bachelor’s degree from an accredited college or university in Business Administration, with an emphasis in Marketing, Management, or Transportation/Logistics, or an equivalent combination of education and experience.

Nice To Haves

Two to three years of customer service experience preferred.
Two to three years of transportation experience preferred.
One to two years of AS400 and PC experience preferred.

Responsibilities

Manage account profitability, revenue generation, invoicing, personnel, driver turnover, fleet sizing, load planning, and direct or on-site customer interaction.
Supervise daily office personnel assigned to the account (0–10 employees) and drivers (1–200 employees).
Focus on driver training and retention.
Promote account profitability and growth.
Maximize asset utilization, including idle reduction and improved miles-per-gallon strategies.
Assign drivers to loads by balancing load details—such as origin, destination, freight type, mileage, backhauls, stops, and directions—with driver needs and availability, using operating systems, driver telematics, in-person communication, and phone or text.
Enforce compliance with applicable federal, state, and organizational rules and regulations, with support from Werner’s corporate safety department.
Promote a safety culture by evaluating employee safety performance and working to reduce safety-related losses and costs.
Understand operational hazards and risks and use appropriate resources and processes to eliminate or minimize workplace health and safety risks.
Establish processes to receive and consider information about incidents, hazards, and risks, and respond in a timely manner.
Implement processes for complying with applicable duties, obligations, and regulations.
Review and audit weekly invoicing for accuracy.
Maintain positive and professional working relationships with drivers, internal associates, and customers.
Coordinate with billing, vans, customer service, risk, safety, payroll, fuel, and maintenance departments, as well as external vendors.
Ensure compliance with policies and procedures, make safety-conscious decisions, and promote a safety culture.
Monitor performance metrics and participate in customer meetings.
Coordinate maintenance of account-designated assets and equipment.
Coordinate HR functions, including interviewing, hiring, discipline, and separations.
Complete required account reporting for internal and external customers.
Perform other related duties as assigned by supervisory personnel.