Dedicated Logistics Manager

Werner Enterprises•Bessemer, AL

19d

About The Position

The Dedicated Logistics Manager owns the profitability of a dedicated account through day-to-day operations, including driver management, load planning, and customer service. The role oversees personnel, revenue generation, billing, safety, equipment maintenance monitoring, and driver payroll, while coordinating and enforcing standards and procedures to work safely and meet key performance indicators established by Werner Enterprises and its customer. The manager is responsible for account profitability and growth, invoicing, personnel management, driver retention and turnover, fleet sizing, load planning, and direct customer interaction. The position supervises office personnel and drivers assigned to the account, coordinates asset maintenance, monitors performance metrics, participates in customer meetings, and works with internal departments and external vendors. It also supports safety compliance and a safety-focused culture, coordinates HR activities, and completes required account reporting.

Requirements

A bachelor’s degree from an accredited college or university in Business Administration with an emphasis in Marketing, Management, or Transportation/Logistics, or an equivalent combination of education and experience.

Nice To Haves

Two to three years of customer service experience.
Two to three years of transportation experience.
One to two years of AS400 and PC experience.

Responsibilities

Manage account profitability, revenue generation, invoicing, personnel, driver turnover, fleet sizing, load planning, and direct or on-site customer interaction.
Supervise office personnel and drivers assigned to the account.
Focus on driver training and retention.
Grow account profitability.
Maximize asset utility, reduce idle time, and improve miles per gallon.
Assign drivers to loads by balancing load details with driver needs and availability, using operating systems, driver telematics, and in-person or phone/text communication.
Enforce compliance with Federal, State, and organizational rules and regulations, with support from Werner’s corporate safety department.
Evaluate employee safety performance and promote a safety culture to reduce costs associated with lost production, insurance premiums, and medical or legal expenditures.
Understand operational hazards and risks, and promote innovation in addressing them.
Use appropriate resources and processes to eliminate or minimize workplace health and safety risks.
Ensure processes are in place to receive and consider information about incidents, hazards, and risks, and respond in a timely manner.
Implement processes to comply with applicable duties, obligations, and regulations.
Review and audit weekly invoices for accuracy.
Maintain positive, professional relationships with drivers, internal associates, and customers.
Coordinate with billing, vans, customer service, risk, safety, payroll, fuel, maintenance, and external vendors.
Ensure compliance with policies and procedures, make safety-conscious decisions, and promote a safety culture.
Monitor performance metrics and participate in customer meetings.
Coordinate maintenance of account assets and equipment.
Coordinate HR functions, including interviewing, hiring, discipline, and separations.
Complete required account reporting for internal and external customers.
Perform other related duties as assigned by supervisory personnel.