Dedicated Fleet Support Account Manager
About The Position
PACCAR Parts is seeking a Dedicated Fleet Account Manager to join our Dedicated Fleet Support team. The Dedicated Fleet Support team is responsible for building and managing relationships across PPD, Kenworth, Peterbilt, PACCAR Dealers and our top 100 fleet customers. This role is responsible for directly managing and cultivating a strategic and personalized customer relationship with PACCAR’s top 100 fleet customers with the objective of improving vehicle uptime and delivering exceptional customer experience. The Dedicated Fleet Account Manager operates in a fast-paced, time-sensitive environment that requires creative problem solving, parts expediting expertise, and the ability to navigate complex dealer, fleet, and supplier challenges. Success in this role depends on strong relationship management, cross-functional collaboration, and the ability to think beyond standard processes to keep trucks on the road.
Requirements
- Bachelor’s degree in a related field; otherwise enrolled, actively pursuing and within 2 years of completion required
- Minimum of 1 year of relevant professional experience required
- Ability to travel up to 15% of the time
- Proficiency in software applications: Excel, PowerPoint, and Word.
Nice To Haves
- Experience with supply chain management, customer service, Salesforce, AS 400, and/or Six Sigma training are a plus
Responsibilities
- Partner with fleets, dealers, and internal PACCAR teams to identify and execute customized solutions that return trucks to service as quickly as possible when parts are needed or to collaborate with field service when an issue is service-related.
- Collaborate closely with Materials, Marketing, and other PACCAR teams to explore all available options and remove barriers to repair.
- Build, maintain, and grow strong relationships with strategic fleet customers to drive loyalty and long-term partnership.
- Work closely to support dealers and fleets to ensure clear, timely, and effective communication across all stakeholders.
- Negotiate with suppliers and vendors to improve parts availability and lead times; identify alternate sourcing strategies when required.
- Research, coordinate, and manage expediting, special orders, and shipment issues, including end-to-end tracking to ensure on-time delivery.
- Facilitate cross-department collaboration to drive efficient and timely-issue resolution.
- Develop, maintain, and analyze reports and dashboards related to program, fleet, dealer, and supplier performance; identify trends and recommend actions for improvement.
- Recommend and coordinate proactive stocking strategies, including recommended parts lists, campaign preparation, and trend-based analysis.
- Host and participate in meetings with fleets, dealers and sales teams to review performance, trends, processes, and communication improvements.
- Travel to fleet and dealer locations as needed to engage with management teams and support key initiatives.
- Accurately document activities, decisions, and outcomes in TCS 365 and AS400 systems.
Benefits
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short- and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is eligible for a holiday gift
- relocation assistance benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
