Dedicated Coordinator

Commercial Fire Protection, Inc.•Oakland, CA

1d•$25 - $36

About The Position

The Dedicated Coordinator provides project and service coordination and office administrative support. The role includes customer service, preparing spreadsheet reports, scheduling work orders, and creating estimates and proposals for the Operations and Business Development teams. The coordinator works with Portfolio Managers and installers to support consistent, high-quality customer satisfaction.

Requirements

Exceptional telephone and personal customer service skills and the ability to work under pressure.
Excellent Microsoft Outlook, Excel, and Word skills.
Solid organizational skills and the ability to handle multiple project tasks simultaneously.
Excellent attention to detail.
Strong verbal, written, and interpersonal communication skills.
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
Shows initiative, regularly engages in proactive behavior, and looks for opportunities.
Strong ability to facilitate a collaborative working environment for customers and team members.
Minimum of 2 years of office administration and customer service experience.
High school diploma or GED equivalent.
At least 1 year of experience in service dispatch and customer service.
Fire and life safety industry knowledge.

Responsibilities

Handle incoming customer calls, including service dispatching, tracking and scheduling calls, tracking call status and changes, entering new sites, modifying existing sites, and responding to general inquiries.
Create and dispatch work orders for planned maintenance and service scheduling.
Complete Service Agreement work orders as required.
Monitor and follow up on work orders.
Administer technicians’ check-in and check-out process in accordance with company safety policy, and advise supervisors of missing or late technicians.
Procure parts and materials for service work orders.
Provide service quotes to customers with assistance from the Service Supervisor.
Schedule and follow up on monthly maintenance customer accounts, ensuring timely communication with contract customers, key customers, and subcontractors.
Establish and maintain customer satisfaction follow-up and callback procedures, and provide appropriate feedback to senior management.
Create reports.
Perform other duties and responsibilities as requested or required.