Dedicated Technology Coordinator (DTC)

Blue Delta Technologies•Indianapolis, IN

3d•Onsite

About The Position

Managed System Solutions (MSS) is seeking a personable, organized, and proactive Dedicated Technology Coordinator to serve as the primary point of contact between MSS and its clients. The role supports multiple client locations by providing onsite technical assistance, coordinating IT support services, and maintaining strong client relationships. The coordinator provides first-level support, assesses technical issues, and works with MSS’s remote technical teams to coordinate resolutions and escalations. The position combines technical support, client relationship management, organization, and ownership of the client experience. The role is primarily onsite at multiple client locations throughout the Greater Indianapolis area, with occasional work at the MSS office in Carmel, Indiana. Regular travel between client sites is required, potentially multiple times during a workday, along with close coordination with remote technical teams. The schedule is Monday through Friday, with 8-hour shifts. The listed salary is $50,000–$55,000 per year, and the posting mentions paid time off.

Requirements

Working knowledge of Windows 11, including installation, configuration, troubleshooting, and user account management.
Familiarity with Microsoft 365 applications and basic administration, including Outlook, Teams, OneDrive, and user account management.
Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and network connectivity troubleshooting.
Ability to diagnose and resolve common hardware, software, printer, and peripheral issues.
Experience setting up and configuring computers, installing software, and connecting devices to business networks.
Familiarity with basic IT security practices, including multifactor authentication, antivirus or endpoint protection, and password management.
Ability to use remote support tools and IT ticketing systems to document and track technical issues.
Ability to distinguish between issues that can be resolved independently and those requiring escalation.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills, including the ability to explain technical issues to nontechnical users.
Strong customer service and relationship management skills.
Excellent organizational, time-management, and multitasking abilities.
Ability to independently prioritize tasks, manage competing requests, and follow through on commitments.
Strong interpersonal skills and the ability to interact professionally with employees, management, and executives.
Ability to coordinate effectively with remote technical teams and external vendors.
Strong accountability, ownership, and attention to detail.
Ability to work independently at client locations while maintaining regular communication with MSS management.
Ability to adapt to different client environments, workplace cultures, and technology systems.
Reliable personal transportation and a valid driver's license, with the ability to travel between multiple client locations in the Greater Indianapolis area, including multiple sites in one workday.
High school diploma or equivalent required.
1–2 years of hands-on experience in IT support, desktop support, Help Desk, or a related technical role required.

Nice To Haves

Associate degree or technical training in IT.
Experience in a client-facing IT support position.
CompTIA A+, Network+, Microsoft certifications, or equivalent hands-on technical experience.
Experience working in a Managed Service Provider (MSP) environment.

Responsibilities

Serve as the primary liaison between MSS and assigned clients and build relationships with client management and employees.
Understand client technology needs, concerns, and business priorities; provide updates on outstanding issues and ongoing activities.
Represent MSS professionally during onsite visits and client meetings, and manage support needs across multiple client accounts.
Coordinate onsite schedules and prioritize client visits according to business needs, service requests, and operational requirements.
Provide first-level support for common hardware, software, network, and peripheral issues.
Troubleshoot Windows operating systems, Microsoft 365 applications, Outlook, printers, business applications, and basic Wi-Fi, Ethernet, VPN, and internet connectivity issues.
Perform authorized basic user account administration, password resets, and access management in Microsoft 365 and Windows environments.
Assist with workstation setup, software installation and configuration, equipment replacement, and employee onboarding and offboarding.
Diagnose and document technical issues, perform initial troubleshooting, and escalate complex problems to the MSS technical team.
Work with remote Help Desk technicians and provide onsite assistance when physical access is required.
Follow established IT security practices, including multifactor authentication, endpoint protection, and secure access procedures.
Maintain technical documentation of troubleshooting steps, resolutions, and system configurations.
Coordinate with the MSS Help Desk to ensure support requests are addressed promptly; monitor tickets and follow up through resolution.
Coordinate with technical resources when further troubleshooting or escalation is needed, and keep clients informed of progress, especially during service disruptions.
Identify recurring issues and work with the technical team on long-term solutions.
Serve as the designated MSS representative at client locations and assist employees with reporting and communicating technology issues.
Assist with hardware deployments, equipment replacements, technology activities, onsite support visits, and third-party vendors when needed.
Proactively identify technology concerns and communicate them to the appropriate team.
Maintain accurate records of IT assets, equipment assignments, inventory, support activities, recurring issues, and resolutions.
Keep onboarding and offboarding checklists and client technology documentation current; track outstanding requests and ensure timely follow-up.
Help improve internal processes and documentation.
Take ownership of the client experience, coordinate between clients, MSS management, and technical personnel, and identify opportunities to improve service quality and efficiency.
Provide periodic updates on support activities, outstanding issues, and client needs.