Debt Collector

DLL Group•Des Moines, IA

3d•Hybrid

About The Position

As a Debt Collector, you will be expected to execute adequate and timely collection and/or instigate recovery activity. This role involves minimizing risk costs and optimizing returns. All while executing timely collection and recovery activities to minimize risk costs and optimize returns. The day-to-day responsibilities include communicating with customers, identifying reasons for delinquency, managing the arrears process, and recording customer history to ensure a complete file for decision-making. Find out more here about how you can unleash your full potential at DLL !

Requirements

Customer-focused with the ability to build relationships to solve problems.
Ability to quickly access a situation based on previous documented communications and use of multiple systems to identify the problem and solution.
Able to work in a very fast-paced environment and adapt to situations.
Quality-driven and results oriented.
Excellent verbal and writing skills.
High school diploma or equivalent required.
Ability to use and navigate Microsoft products.

Nice To Haves

3+ years of collections, customer service, and/or sales experience preferred.
Experience & knowledge in the leasing & finance sector is preferred.
Bachelor’s degree is a plus.
Ability to speak Spanish is a plus.
Ability to navigate Salesforce Service cloud is a plus.

Responsibilities

Communicate with customers by telephone and in writing.
Identify the reason for delinquency and negotiate solutions to resolve delinquency.
Manage customers and solve the arrears process based on customer or contract reasons for delinquency.
Identify quality adjustment requests.
Work well in an inbound and outbound dialing environment.
Attention to detail in updating the system with notes and taking payments.
Record customer and arrears history to ensure a complete file as a sound basis for decision-making during collection, recovery.
Time management and prioritization to reduce impact on losses.
Any other duties as determined by management.
Two working days per year volunteering for a local charity.
Participate in Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Utilize flexible hours with possibility to work from home.
Engage in career development opportunities: online learning, member development programs.