Debt Collector

DLL Group • Des Moines, IA

4d • $52,902 - $79,352 • Hybrid

About The Position

As a Debt Collector, you will be expected to execute adequate and timely collection and/or instigate recovery activity. This role involves minimizing risk costs and optimizing returns. All while executing timely collection and recovery activities to minimize risk costs and optimize returns. The day-to-day responsibilities include communicating with customers, identifying reasons for delinquency, managing the arrears process, and recording customer history to ensure a complete file for decision-making.

Requirements

• Customer-focused with the ability to build relationships to solve problems.
• Ability to quickly access a situation based on previous documented communications and use of multiple systems to identify the problem and solution.
• Able to work in a very fast-paced environment and adapt to situations.
• Quality-driven and results oriented.
• Excellent verbal and writing skills
• High school diploma or equivalent required.
• Ability to use and navigate Microsoft products.

Nice To Haves

• 3+ years of collections, customer service, and/or sales experience preferred.
• Experience & knowledge in the leasing & finance sector is preferred.
• Bachelor’s degree is a plus.
• Ability to speak Spanish is a plus.
• Ability to navigate Salesforce Service cloud is a plus.

Responsibilities

• In office attendance is 8 days/month minimum. Of the required 8 days, 2 days must be a Monday and/or Friday and two days must be on our anchor day. Tuesday is the anchor day.
• Communicate with customers by telephone and in writing.
• Identify the reason for delinquency and negotiate solutions to resolve delinquency.
• Manage customers and solve the arrears process based on customer or contract reasons for delinquency.
• Identify quality adjustment requests.
• Work well in an inbound and outbound dialing environment.
• Attention to detail in updating the system with notes and taking payments.
• Record customer and arrears history to ensure a complete file as a sound basis for decision-making during collection, recovery.
• Time management and prioritization to reduce impact on losses.
• Any other duties as determined by management.

Benefits

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• healthcare benefits
• 401k matching
• vacation
• sick leave
• parental leave
• possible discretionary bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED