Bilingual Debt Collector (Spanish)

Spruce Power•Houston, TX

2d•$20 - $22•Onsite

About The Position

Spruce Power, a leading provider of solar energy, is seeking a Collections Specialist to support its billing and collections efforts. The primary focus of this role is to drive account resolution and maximize recovery by ensuring timely follow-up and effective solutions for billing and delinquency-related inquiries. The ideal candidate will be detail-oriented, dependable, productive, and possess strong work ethics and organizational skills, with the ability to manage complex account balances, resolve discrepancies, and secure payment arrangements. This role is crucial for reducing delinquency, improving cash flow, and ensuring accounts are managed according to company standards and recovery goals. The position is located in Houston, TX.

Requirements

Minimum 2 years collections experience.
Computer/Technical knowledge to change, add, or delete information in servicing platform.
Ability to solve problems quickly and efficiently in the best interest of the company and customer.
Knowledge of FDCPA Regulations.
Critical thinking skills.
Basic understanding of consumer agreement documents.
Ability to type a minimum of 30 words per minute free of grammatical errors.
Proficient in Microsoft Word, Excel, PowerPoint and email.
Strong math skills.
Partner well with teammates and other departments.
Ability to work unsupervised after the initial training phase.

Nice To Haves

Bilingual in Spanish is a plus.
Good attendance.
Ability to adapt to changes.
Customer Service.
Problem Solving.

Responsibilities

Communicate with customers via inbound/outbound phone calls.
Manage assigned accounts and plan course of action to recover outstanding debts.
Update account status and database regularly.
Validation of customer information including addresses, contact information, and right party authentication steps.
Review terms of sales and agreement documents and explain them to customers to increase customer understanding of contract obligations.
Adhere to FDCPA, state and federal laws and regulations.
Comply with policies and procedures as required.
Locate customers using skip trace sites, internet, and credit bureau!
Work from multiple servicing platforms to investigate and resolve discrepancies.
Communicate effectively with internal and external partners.
Comply with requirements when legal action is unavoidable.