Bilingual Collector

Resident Interface•Tampa, FL

13d•Onsite

About The Position

We are seeking a motivated, bilingual Consumer Collector who is fluent in both Spanish and English to join our Tampa-based team. In this role, you will communicate with consumers by phone to resolve outstanding account balances on behalf of our clients. You will manage an assigned portfolio of accounts, negotiate payment arrangements, maintain accurate account records, and meet established performance and quality standards. This is a phone-intensive, performance-driven position that requires professionalism, resilience, attention to detail, and strict adherence to all applicable laws and company procedures. We provide training for candidates who bring strong communication skills, professionalism, drive, and a willingness to learn.

Requirements

High school diploma or equivalent.
Professional fluency in both Spanish and English, including the ability to communicate clearly and effectively by phone in both languages.
Strong verbal communication, listening, negotiation, and problem-solving skills.
Ability to remain professional and composed during challenging or sensitive conversations.
Ability to manage multiple accounts, priorities, and follow-up obligations in a fast-paced environment.
Strong attention to detail and the ability to document account activity accurately.
Basic computer proficiency and the ability to learn collection software, customer relationship management systems, and other internal platforms.
Ability to work full-time on-site at our Tampa office.

Nice To Haves

Two or more years of third-party collections, call center, customer service, sales, or negotiation experience.
Familiarity with collection systems, automated dialers, or customer relationship management platforms.
Knowledge of the FDCPA, FCRA, or other consumer financial protection requirements.

Responsibilities

Make and receive collection calls in both Spanish and English, including participation in automated dialer campaigns.
Communicate with consumers professionally and respectfully to understand their circumstances and identify appropriate account-resolution options.
Negotiate payment arrangements and secure commitments in accordance with established guidelines and authorization levels.
Manage an assigned portfolio of accounts and consistently follow up on promises to pay and other required account activity.
Follow approved call scripts, negotiation strategies, objection-handling techniques, and internal procedures.
Conduct skip tracing to locate consumers and obtain updated contact information.
Accurately and thoroughly document all account activity, including consumer communications, payment arrangements, disputes, bankruptcies, and attorney representation.
Maintain current and accurate work-in-progress records.
Meet established daily, weekly, and monthly performance expectations related to calls, contacts, payments, fees, and promises to pay.
Meet or exceed established quality assurance standards.
Comply with the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and all other applicable federal and state laws, regulations, and company policies.
Maintain the confidentiality and security of consumer, client, and company information.
Adhere consistently to assigned work schedules, attendance expectations, and call requirements.
Perform other related duties as assigned.