Collector (Spanish Speaking)

Kyyba•Fort Worth, TX

3d•Onsite

About The Position

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Requirements

2 years of Collections and/or Customer Service experience preferred
Ability to offer short and long term solutions to customer
Demonstrating a strong customer service mindset while ensuring efficient and professional support
Provide effective payment solutions to customers while supporting collection objectives.
Bilingual in English and Spanish with fluency in reading, writing, and speaking required.

Nice To Haves

Analytical skills
Microsoft Office
Problem solving skills
Customer service focused; driven & self-motivated; team player

Responsibilities

Collects delinquent payments and secures payment commitments from customers through phone and written communications, ensuring full compliance with regulatory requirements.
Negotiates appropriate payment solutions for customers unable to make immediate payments, supporting effective resolution of delinquent accounts.
Delivers a high standard of customer service to both external and internal stakeholders, maintaining professional phone etiquette and ensuring timely and effective follow-up.
Perform additional research to locate clients and collateral by obtaining phone numbers and address for delinquent customers through authorized means (including, but not limited to the following actions): Customer file in ECM, Calling customer references on file, Updating customer demographic information, In depth location of customers via internet resources.
Adheres to established compliance controls, strategies, and procedures when managing accounts and customer interactions.
Follows approved processes and guidelines, identifies potential risks or gaps during account handling, and promptly escalates issues as needed.
Monitors individual performance against key metrics such as cure rates, roll rates, productivity, call quality, and adherence, ensuring alignment with operational targets and contributing to overall portfolio performance.
Offer feedback and recommendations on processes currently in place and training reference materials.