Collector/Sr. Collector

New Mexico Gas Company • Albuquerque, NM

1d • $43,040 - $60,900 • Onsite

About The Position

If you're seeking an opportunity to join a company that can offer you a long-term career, opportunities for learning and development, and a competitive compensation package, consider joining New Mexico Gas Company! As a Collector, you will be tasked with collecting on past-due accounts, disconnections, negotiating payment arrangements, and creating confidence in the eye of our customers.

Requirements

• High school diploma or GED
• Collector: 1 year of work experience related to the Duties & Responsibilities of this position. Related experience consists of customer service or loss prevention
• Sr. Collector: 3 years of experience
• Must possess and maintain a valid driver’s license with an acceptable driving record

Nice To Haves

• Utility customer service, collection, and/or natural gas plumbing experience
• Experience working with hand tools
• Field Work experience

Responsibilities

• Drives or walks assigned route to contact customers directly at their property to collect past due payment from delinquent or disconnect gas service on delinquent accounts which includes reading the meter index accurately and completing associated paperwork.
• Coordinates property access with police, utility service department, and/or animal control in dangerous or threatening situations.
• Delivers notices and actively manages disconnects for non-payment (DNP) and may assist in preparation of customer notices.
• Properly manages all payments received and completes appropriate paperwork to ensure that payment is properly credited to customer account.
• Answers and responds to phone calls, e-mails and other correspondence, and processes service orders pertaining to credit and collections issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED