Dealership Service Concierge

Legacy Kia of West Mifflin • West Mifflin, PA

6d • Onsite

About The Position

Legacy Kia of West Mifflin is looking for an energetic, customer-focused Service Concierge to join our growing Service Department. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is interested in building a long-term career in the automotive industry. No automotive service experience is required —we are looking for the right attitude, communication skills, and willingness to learn. As a Service Concierge, you will be one of the first and last people our service customers interact with. Your job is to help create a smooth, professional, and welcoming experience from arrival through vehicle pickup.

Requirements

• Friendly, professional, and comfortable interacting with customers
• A strong communicator in person, over the phone, and through text
• Dependable and punctual
• Comfortable working in a busy, fast-moving environment
• Organized and able to handle multiple tasks
• Willing to learn and take on additional responsibility
• Interested in developing a career, not just finding another job
• Able to maintain a valid driver's license and safely operate customer vehicles

Responsibilities

• Greet customers promptly as they arrive in the service drive
• Record vehicle mileage and assist with documenting vehicle condition
• Introduce customers to their Service Advisor and help ensure a smooth handoff
• Pull completed vehicles around and have them ready for customer pickup
• Answer incoming service phone calls and assist customers with basic questions
• Send text messages and updates to customers on behalf of Service Advisors
• Assist Service Advisors with customer communication and other daily tasks
• Help maintain an organized, efficient, and customer-friendly service drive
• Work with the entire service team to provide an excellent customer experience

Benefits

• Paid vacation
• 401(k)
• Employee vehicle purchase discounts
• Employee service discounts
• On-the-job training
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed