Dealership Representative - Calling Officer

MIDFLORIDA Credit Union • Gainesville, FL

6d

About The Position

Dealership Representatives/Calling Officers promote MIDFLORIDA’s brand and indirect lending solution while maintaining existing dealer relationships and developing new ones. The role serves dealers in the North Central Florida/Greater Tallahassee markets and involves daily dealer calls, sharing competitive information about indirect lending market conditions, and assisting dealers, underwriters, and funders with questions and other issues. Representatives handle difficult conversations with dealership employees, management, and owners; use sound judgment within established limits and guidelines; research and resolve problems to maintain competitive market share; and provide technical solutions supporting MIDFLORIDA’s electronic services. The position is accountable for productivity, quality, and sales goals and requires professional, efficient communication across departments and consistently professional interactions with members and partners. Other duties may be assigned. The position is full time. Travel to the corporate office in Lakeland, Florida, is required at least three times annually, including an initial one-week training period at the start of employment. The position is in the North Central Florida/Greater Tallahassee markets and allows remote work while working closely with a team.

Requirements

• Excellent service, communication, and organizational skills.
• Comfort speaking to and presenting to senior management and dealership owners.
• Proficiency in basic PC applications, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Exceptional time-management skills.
• Ability to work within MIDFLORIDA Credit Union’s indirect lending policies and procedures.
• Ability to travel, work remotely, and remain part of a close team environment.
• Bachelor’s degree in a business-related field preferred, or equivalent work experience.

Nice To Haves

• Bachelor’s degree in a business-related field, or equivalent work experience.

Responsibilities

• Promote the MIDFLORIDA brand and indirect lending solution.
• Maintain existing dealer relationships and develop new ones through daily calls to dealers in the North Central Florida/Greater Tallahassee markets.
• Provide competitive information about indirect lending market conditions.
• Assist dealers, underwriters, and funders with questions and other issues.
• Handle difficult conversations and situations with dealership employees, management, and owners.
• Exercise sound judgment and discretion while remaining within established limits and guidelines.
• Research and provide problem-solving solutions to maintain competitive market share.
• Provide technical solutions supporting MIDFLORIDA’s electronic services.
• Meet productivity, quality, and sales goals.
• Communicate professionally and efficiently with all departments to promote synergy.
• Demonstrate integrity, trustworthiness, and professionalism, and maintain a positive professional attitude with members and partners.
• Perform other duties as assigned.
• Travel to the MIDFLORIDA corporate office in Lakeland, Florida, at least three times annually, including an initial week of training.

Benefits

• Paid time off and paid holidays.
• Tuition assistance after six months of service.
• 401(k) plan with employer matching.
• Health, dental, and vision insurance, with plans for employees and families.
• Employee Assistance Program with no waiting period to access the benefit.
• Bonus programs and annual appraisals with opportunities for salary increases.
• Stability and opportunity for growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed