Dealership Parts Counter Advisor

Palm Springs Ford•Cathedral City, CA

6d•$50,000 - $90,000•Onsite

About The Position

Palm Springs Ford in Cathedral City, CA is looking for a Dealership Parts Counter Advisor to serve customers and technicians across the full parts sales process. This role covers everything from helping customers identify the right part, sourcing special orders, and managing inventory accuracy, to keeping the counter running smoothly day to day. If you have a parts background and know how to keep customers informed and satisfied, this is a straightforward fit.

Requirements

1+ year in a service department or parts environment required
Strong knowledge of automotive parts and systems
Excellent customer communication skills with a professional, approachable manner
Strong reading, math, and computer skills; comfortable learning new systems and procedures
Ability to lift 50 lbs and stand for extended periods
Strong organizational skills with the ability to manage multiple requests without losing accuracy
High school diploma or equivalent required

Nice To Haves

Prior auto parts sales or parts counter experience preferred
Ford dealership experience is a plus

Responsibilities

Guide customers and technicians through the parts selection and purchasing process from initial inquiry to fulfillment
Partner with the parts manager to source parts not currently in stock
Handle special order requests and follow through on status updates and customer notification
Track and communicate parts availability and order status to customers and internal staff
Maintain accurate knowledge of inventory levels, catalog systems, and ordering procedures
Adhere to all company safety policies and applicable federal, state, and local regulations
Run an organized, efficient counter that supports both walk-in customers and the internal service department