Dealership New Car Sales Manager - Portsmouth Chevrolet

Key Auto Group • Portsmouth, NH

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About The Position

Key Auto Group is seeking a New Car Sales Manager for Portsmouth Chevrolet. The role leads and develops the new-vehicle sales team, oversees the customer sales process from greeting through delivery, and manages sales performance, inventory, pricing, and customer satisfaction. The manager works with the General Sales Manager, inventory team, sales consultants, and F&I to support dealership objectives while maintaining a customer-focused sales approach and a professional, accountable sales culture.

Requirements

• At least 3 years of automotive sales experience; management experience is preferred.
• Proven track record of achieving sales and gross-profit objectives.
• Strong knowledge of the automotive retail sales process.
• Excellent communication, negotiation, leadership, and organizational skills.
• Strong understanding of CRM and dealership management systems.
• Ability to analyze sales reports and performance metrics.
• Ability to work in a fast-paced, high-volume dealership environment.
• Valid driver's license and acceptable driving record.
• Strong commitment to customer satisfaction and employee development.

Nice To Haves

• Automotive sales management experience.

Responsibilities

• Lead, coach, train, and motivate the new-vehicle sales team.
• Establish and monitor daily, weekly, and monthly sales objectives.
• Manage the sales process from customer greeting through delivery.
• Work deals with sales consultants and assist with negotiations and closing.
• Monitor salesperson performance, appointments, follow-up, closing ratios, and gross profit.
• Ensure customer leads, internet inquiries, phone calls, and showroom opportunities are handled promptly and professionally.
• Maintain customer relationships and resolve escalated customer concerns.
• Monitor new-vehicle inventory, aging units, incoming inventory, and vehicle availability.
• Work with the General Sales Manager and inventory team to maintain appropriate model mix and inventory levels.
• Review and manage new-car pricing, incentives, rebates, and manufacturer programs.
• Ensure sales staff know current Chevrolet products, features, technology, incentives, and competitive vehicles.
• Maintain compliance with dealership policies, manufacturer requirements, and applicable laws and regulations.
• Work with F&I to ensure a smooth transition from sales to finance.
• Monitor CSI and customer satisfaction results and implement corrective action when necessary.
• Conduct sales meetings, one-on-one coaching sessions, and ongoing product and process training.
• Assist with recruiting, interviewing, onboarding, and performance management of sales personnel.
• Review and approve sales paperwork and ensure deals are properly structured and processed.
• Help maximize dealership gross profit while maintaining a customer-focused sales approach.
• Participate in dealership promotions, events, and community activities.
• Lead by example and maintain a professional, positive, accountable sales culture.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with match.
• Paid time off and vacation.
• Short- and long-term disability, flexible benefits, and life insurance.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed