Dealership New Car Sales Manager - Portsmouth Chevrolet

Key Auto Group•Portsmouth, NH

About The Position

The Dealership New Car Sales Manager at Portsmouth Chevrolet leads and develops the new-vehicle sales team while managing the sales process from customer greeting through vehicle delivery. The role is responsible for sales objectives, salesperson performance, customer lead handling, inventory, pricing, and gross profit. The manager works closely with the General Sales Manager, inventory team, and F&I, and helps ensure compliance with dealership policies, manufacturer requirements, and applicable laws. The position also supports recruiting and training, monitors customer satisfaction, and maintains a professional, accountable, customer-focused sales culture.

Requirements

At least 3 years of automotive sales experience; management experience is preferred.
Proven track record of achieving sales and gross-profit objectives.
Strong knowledge of the automotive retail sales process.
Excellent communication, negotiation, leadership, and organizational skills.
Strong understanding of CRM and dealership management systems.
Ability to analyze sales reports and performance metrics.
Ability to work in a fast-paced, high-volume dealership environment.
Valid driver's license and acceptable driving record.
Strong commitment to customer satisfaction and employee development.

Nice To Haves

Automotive sales management experience.

Responsibilities

Lead, coach, train, and motivate the new-vehicle sales team.
Establish and monitor daily, weekly, and monthly sales objectives.
Manage the sales process from customer greeting through delivery.
Work deals with sales consultants and assist with negotiations and closing.
Monitor salesperson performance, appointments, follow-up, closing ratios, and gross profit.
Ensure customer leads, internet inquiries, phone calls, and showroom opportunities are handled promptly and professionally.
Maintain customer relationships and resolve escalated customer concerns.
Monitor new-vehicle inventory, aging units, incoming inventory, and vehicle availability.
Work with the General Sales Manager and inventory team to maintain appropriate model mix and inventory levels.
Review and manage new-car pricing, incentives, rebates, and manufacturer programs.
Ensure sales staff understand current Chevrolet products, features, technology, incentives, and competitive vehicles.
Maintain compliance with dealership policies, manufacturer requirements, and applicable laws and regulations.
Work with F&I to ensure a smooth and professional transition from sales to finance.
Monitor CSI and customer satisfaction results and implement corrective action when needed.
Conduct sales meetings, one-on-one coaching, and ongoing product and process training.
Assist with recruiting, interviewing, onboarding, and performance management of sales personnel.
Review and approve sales paperwork and ensure deals are properly structured and processed.
Help maximize dealership gross profit while maintaining a customer-focused sales approach.
Participate in dealership promotions, events, and community activities.
Lead by example and maintain a professional, positive, accountable sales culture.