Dealership Appointment Coordinator

Capitol GMC • San Jose, CA

10h • $18 - $30 • Onsite

About The Position

As a Dealership Appointment Coordinator, you’ll be the engine that drives growth for our service department! This phone-focused role, with an emphasis on outbound calls, is all about connecting with guests, booking and confirming appointments, and following up to ensure they show. If you’re motivated, goal-driven, and thrive in a fast-paced, metrics-based role, this is your chance to make a direct impact on our success.

Requirements

• Call center or phone-heavy customer service experience (preferred)
• Strong communication skills with a guest-focused, professional approach
• Confidence working independently in a high-volume, metrics-driven role
• Organized and reliable, with a positive mindset and motivation to deliver results
• Enjoys a fast pace and finds satisfaction in turning steady call activity into real appointments
• Valid driver’s license and clean driving record

Responsibilities

• Making a high volume of outbound calls, texts, and emails to guests to schedule and confirm service appointments
• Managing inbound calls with care, turning each interaction into a positive guest experience
• Following up with guests who haven’t booked or missed appointments to keep schedules full, guests engaged, and maximize show rates
• Perform other essential tasks as needed

Benefits

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed