Appointment Coordinator

Penske Automotive Group • Warwick, RI

3d • $20 - $21 • Onsite

About The Position

Penske Automotive Operations, a division of Penske Automotive Group, is looking for a motivated individual to join our Business Development Center as an Appointment Coordinator and help deliver extraordinary customer experiences. Hourly pay for this position is $20-21 per hour, and bonus potential of up to $1,200 per month. At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are seeking dedicated and motivated professionals who share our passion for providing unparalleled customer service to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an Appointment Coordinator, you will promptly, professionally, and courteously assist customers in connecting with our team members and arrange sales and service appointments in a call center environment.

Requirements

• Genuine interest in providing an exceptional customer service experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.
• Excellent customer service skills
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.).
• Keyboard skills of 50 plus wpm
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to interact well with a diverse group of people
• High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience

Nice To Haves

• One year prior experience in a dealership; or equivalent combination of education and experience
• High School Diploma or equivalent; and one to two years of related experience and/or training in a customer service or receptionist or similar position.

Responsibilities

• Schedule service appointments for our guests efficiently and accurately.
• Answer basic questions about service hours, appointment availability, and general maintenance needs.
• Deliver a flawless guest experience on every call ... ensuring professionalism, empathy, and attention to detail.
• Work closely with dealership teams to ensure smooth communication and scheduling coordination.
• Promptly, professionally, and courteously assist customers in connecting with our team members and arrange sales and service appointments in a call center environment.

Benefits

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED