Appointment Coordinator

West Shore Home Recruiting • Harrisburg, PA

20h • Onsite

About The Position

As an Appointment Coordinator, you will confirm appointments and finalize staffing of sales appointments for Design Consultants and Sales Managers. West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Requirements

• Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization. The company does not and will not sponsor employment visas
• Minimum of 2 years in a customer service or customer facing role
• High school diploma or equivalent required

Nice To Haves

• Passion for training and providing coaching opportunities to Leadership

Responsibilities

• Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability
• Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation
• Call, text, and email customers to confirm appointments or clarify their project
• Provide a 5-star experience to customers with proper communication etiquette
• Remain on-process for all necessary confirmation attempts as defined by your Leadership Team
• Satisfy call pull requests, calendar block requests, and any other requirements to ensure the calendar reflects accurately for Inside Sales availability

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED