Appointment Coordinator

OroMed • Glendale, CA

11h • $18 - $20 • Onsite

About The Position

The Appointment Coordinator plays a key role in managing patient appointments, ensuring accurate records in our EMR system. This role involves overseeing clinic schedules to identify patients eligible for a Preventative Dental Evaluation, scheduling appointments, providing end-of-day metrics, and communicating results to patients as needed. Strong communication skills and attention to detail are essential, as the coordinator will work closely with in-office assistants and other team members in real time.

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills for interacting with patients, team members, and providers
• Strong attention to detail, time management, and the ability to manage multiple schedules and priorities
• Proactive in identifying scheduling issues and providing real-time solutions in a fast-paced environment
• Microsoft Office Suites, Google Suites, etc.

Nice To Haves

• Fluency in Spanish is required
• Familiarity with using EMR/ EHR software (Epic, Dentrix, Athena, etc.)

Responsibilities

• Schedule and confirm patient appointments in the clinic’s EMR
• Review daily clinic schedules to identify patients eligible for Preventative Dental Evaluations according to Health Bridge guidelines
• Coordinate with in-office assistants and medical teams to ensure smooth patient check-ins and timely appointment adjustments
• Record and monitor daily appointment metrics across multiple schedules
• Generate and report key daily metrics to support clinic tracking and planning
• Provide end-of-day summaries and activity logs to management
• Serve as the primary point of contact for patient check-ins, cancellations, and reschedules
• Liaise with in-office teams to address last-minute appointment needs and real-time changes
• Communicate with clinical and dental teams regarding Preventative Dental Evaluation appointments and coordination needs
• Provide patients with their results via phone call, including translation as needed
• Support doctor and assistant credentialing processes
• Ensure all patient demographics and appointment details are accurately documented in the EMR
• Maintain thorough records of patient interactions, appointment changes, and other relevant data
• Assist with other administrative tasks to ensure efficient clinic operations

Benefits

• Paid sick time
• Paid time off
• Paid training
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED