Dealer School/Dealer (PT)

Seneca Gaming Corporation•Salamanca, NY

6d•Onsite

About The Position

The Table Games Dealer is responsible for the efficient and responsible operation of assigned table games at Seneca Gaming Corporation. The dealer conducts games in accordance with company policies and procedures, Internal Control Standards, and applicable rules. The role includes handling gaming chips and currency securely, assisting customers, and providing professional customer service. The position features base pay plus tips, and hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Must successfully complete dealer training or have previous dealing experience.
Must handle cash quickly and accurately.
Must be able to add and subtract two-digit numbers, multiply, and divide, including using units of money.
Must possess excellent communication skills.
Must be able to write routine correspondence and speak effectively to the public, employees, and customers.
Must be able to interact effectively with customers and employees.
Must be able to resolve problems and conflicts diplomatically and tactfully.
Must be able to sit, stand for long periods, walk, and move through all areas of the casino.
Must perform fast, repetitive hand and wrist motions and frequently reach and bend over gaming tables.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and members of the business community.
Must be able to work in an environment where smoking is permitted.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Deal accurately and efficiently at the assigned table.
Continuously inspect cards and maintain their security.
Exchange customer currency for chips and deposit paper currency in the proper drop box, ensuring the safety of gaming chips and money.
Assist customers with playing and ensure adherence to established rules, policies, and procedures.
Report safety hazards to the immediate supervisor.
Conduct assigned table games efficiently and responsibly in compliance with applicable rules and procedures.
Keep the working environment clean and safe.
Understand and comply with information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner with patrons; maintain a professional working environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of employment.
Attend necessary meetings.