Dealer School
About The Position
This position involves comprehensive training to become a Table Games Dealer. Upon successful completion of Dealer School and passing an audition, candidates will be hired as a Table Games Dealer. The role offers flexible class schedules and the opportunity to learn multiple games such as Blackjack, Craps, Roulette, Poker, and Baccarat. There is significant potential for growth and transfer opportunities within Seminole Gaming or Hard Rock International properties. The core functions include performing dealer duties on an assigned shift, adhering to policies and procedures, ensuring compliance with regulations, and maintaining customer satisfaction and enjoyment at the assigned table game. The dealer is expected to provide superior customer service, interact positively with customers and employees, and handle difficult situations with resilience. Prompt, accurate, and courteous service to players is essential, along with technical skill in dealing and adherence to policies. The role also involves explaining games to patrons, processing cash, maintaining proper handling of assigned property items, and staying informed about other gaming and entertainment activities to assist guests. A thorough understanding of all standards, policies, and procedures of the Table Games Department is required.
Requirements
- Must be 21 years of age.
- High School diploma or equivalent required
- Must be able to work any shift, weekends, holidays and overtime if needed.
- Must have the ability to withstand noisy and smoke-filled environments.
- Must be able to obtain and maintain a local gaming license.
- Must be able to stand in a stationary position 90% of assigned shift (80 minutes on / 20 minutes off) including the ability to bend/turn torso 90 degrees and have continuous movement of arms, shoulders and wrists.
- Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.
- No prior experience required
Responsibilities
- Learn how to deal multiple games, including One of the below: Blackjack, Craps, Roulette, Poker, Baccarat
- Performing the functions of a Dealer on an assigned shift
- Responsible for dealing an assigned game per established policy and procedures
- Conducts the assigned game with respect to local compliance, regulations and procedures.
- Responsible for customer satisfaction and enjoyment on a particular assigned table game.
- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
- Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.
- As called upon, explains aspects of various games to gaming patrons.
- Processes all cash and maintains proper handling and accounting for assigned property items.
- Maintains familiarity with other gaming and entertainment/service activities for the guests to provide information and correct answers to questions.
- Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.
Benefits
- Comprehensive benefits package
- Health and well-being support for team members and their families
- Benefits that allow team members to stay healthy, plan for their future and maintain a healthy work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
