Dealer Success Manager

Capital One • Denver, CO

15h

About The Position

As a Dealer Success Manager (DSM), you serve as a strategic consultant and customer-centric partner to auto dealers, working within the Capital One Sales Process. You partner closely with POD counterparts to strategize and achieve shared goals, providing consultative expertise and training enablement in support of sales objectives. You support efforts to gain and retain Navigator Platform subscribers by contributing specialized expertise during pitches and closing conversations, and you own seamless setup, training, and strategic return-on-investment discussions. You educate dealer stakeholders and build buy-in so they can maximize the value of Capital One technology and processes.

The role requires a dedicated, disciplined sales professional who excels in a team environment, has process-improvement expertise and strong interpersonal skills, and can communicate with and influence partners across organizational levels. Analytical skills, attention to detail, adaptability in an agile environment, customer-focused training and tool adoption skills, deep product understanding, and the ability to troubleshoot technical issues are important to success. The position involves frequent in-market dealership visits and travel of up to 50% within the Colorado market.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in process management.
• At least 1 year of experience in relationship management.
• Ability to travel up to 50% within the Colorado market.
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Nice To Haves

• Bachelor’s degree.
• At least 2 years of experience in process management.
• At least 2 years of experience in relationship management.

Responsibilities

• Collaborate with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute market strategies and achieve shared sales goals.
• Support the POD’s Navigator Platform sales efforts and own the customer adoption and retention lifecycle.
• Drive process improvements aligned with customer outcomes and the Capital One Sales Process.
• Represent the Sales organization as a subject matter expert on processes and the Navigator Platform.
• Troubleshoot product and process issues, particularly those related to the Navigator Platform.
• Make frequent in-market dealership visits to foster relationships and execute the customer enablement cycle.
• Provide expertise during initial pitches and closing conversations, and own customer setup, training, and strategic ROI discussions.
• Educate key auto dealer stakeholders and gain their buy-in to help them maximize the value of Capital One technology and processes.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED