Dealer Success Manager
About The Position
The Dealer Success Manager (DSM) serves as a strategic consultant and customer-centric partner to auto dealers, working within the Capital One Sales Process. The role partners closely with the POD team to develop strategies and support sales objectives, including gaining and retaining Navigator Platform subscribers. The DSM contributes specialized expertise during pitches and closing efforts, and owns seamless setup, expert customer training, and strategic return-on-investment conversations. The DSM educates dealer stakeholders and builds buy-in so they can maximize the value of Capital One technology and processes. Success requires strong teamwork, process-improvement expertise, interpersonal and influencing skills, analytical ability, attention to detail, adaptability, customer focus, and the ability to understand the product and troubleshoot technical issues. The role includes frequent dealership visits and travel up to 50% within the Colorado market.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of experience in process management.
- At least 1 year of experience in relationship management.
- Strong interpersonal skills and ability to communicate with and influence partners across the company and organizational levels.
- Strong analytical skills and attention to detail.
- Ability to adapt to a dynamic, agile environment.
- Customer-centric approach and ability to train customers and drive tool adoption.
- Ability to understand the product and quickly troubleshoot technical issues.
- Willingness to travel up to 50% within the Colorado market.
Nice To Haves
- Bachelor’s degree.
- 2 or more years of experience in process management.
- 2 or more years of experience in relationship management.
Responsibilities
- Partner with the Area Sales Manager (ASM) and POD team members (RMs and ARMs) to develop and execute market strategies and achieve shared sales goals.
- Support the POD’s sales efforts for the Navigator Platform and own the customer adoption and retention lifecycle.
- Drive process improvements aligned with customer outcomes and the Capital One Sales Process.
- Represent the Sales organization as a subject matter expert on processes and the Navigator Platform.
- Troubleshoot product and process issues, particularly those related to the Navigator Platform.
- Visit dealerships frequently to foster relationships and carry out the customer enablement cycle.
- Own customer setup, training, and strategic return-on-investment conversations.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
