Dealer Success Manager
About The Position
The Dealer Success Manager is a strategic consultant and customer-centric partner to auto dealers, working within Capital One’s Sales Process. The role partners closely with POD counterparts to develop strategies and achieve sales goals, while providing consultative expertise and training that enable the POD’s sales objectives. The Dealer Success Manager supports efforts to gain and retain Navigator Platform subscribers, including providing specialized expertise during pitches and closing. The role owns dealer setup, training, customer adoption, retention, and strategic return-on-investment conversations. It educates dealer stakeholders and helps them maximize the value of Capital One’s technology and processes. Frequent in-market dealership visits are required, and the position may travel up to 50%.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of experience in Process Management.
- At least 1 year of experience in Relationship Management.
- Strong analytical skills and attention to detail.
- Strong interpersonal, communication, and influencing skills, including the ability to work across the company and multiple organizational levels.
- Ability to work effectively in a team environment and adapt to a dynamic, agile environment.
- Customer-centric approach and ability to understand the product and troubleshoot technical issues quickly.
- Ability to travel up to 50%.
Nice To Haves
- Bachelor’s degree.
- 2 or more years of experience in Process Management.
- 2 or more years of experience in Relationship Management.
Responsibilities
- Collaborate with the Area Sales Manager (ASM) and POD team members, including RMs and ARMs, to develop and execute market strategies and achieve shared sales goals.
- Support the POD’s sales efforts for the Navigator Platform and contribute specialized expertise during pitches and closing.
- Own the customer adoption and retention lifecycle, including dealer setup, training, and strategic ROI conversations.
- Drive process improvements aligned with customer outcomes and the Capital One Sales Process.
- Represent the Sales organization as a subject matter expert on processes and the Navigator Platform.
- Troubleshoot product and process issues, particularly those relating to the Navigator Platform.
- Conduct frequent in-market dealership visits to build relationships and carry out the customer enablement cycle.
- Train customers and drive tool adoption.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
- Eligibility to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
