Dealer Registration Coordinator - Remote

OPENLANE•Carmel, IN

6d•Remote

About The Position

The Dealer Registration Coordinator coordinates with OPENLANE Sales Professionals and external dealerships to gather, audit, enter, and maintain customer data in company information systems. The role helps customers transition from point of sale through full activation, reviews customer documents for compliance with company policies and procedures, and maintains accurate account records. The coordinator also supports customer account issues and ensures company policies, procedures, and applicable state or federal laws are followed.

Requirements

High school diploma or equivalent.
Comfort using Google Suite offerings.
Highly organized and detail-oriented.
Clear, professional verbal and written communication.
Resourcefulness and ability to prioritize and drive projects forward.
Ability to apply critical thinking and deductive skills to identify errors and troubleshoot configuration issues.

Nice To Haves

At least one year of customer service experience.

Responsibilities

Ensure a smooth transition for customers from point of sale through full activation.
Obtain customer information and enter it completely and accurately into the operating system and CRM, following company guidelines.
Review customer-provided documents to ensure they meet company policies and procedures.
Maintain accurate records of accounts in process and follow up on missing documentation or data.
Perform audits and maintain accurate customer data.
Support customer account issues and ensure appropriate follow-through and resolution.
Handle customer contact professionally, promptly, efficiently, and courteously.
Work effectively and harmoniously in a team environment.
Ensure company policies and procedures and applicable state or federal laws are followed.

Benefits

Competitive pay.
Medical, dental, and vision benefits, with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) in the US or RRSP in Canada, with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D.
Employee Assistance Program.
Employer-paid Leap into Service Day for volunteering.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Internal promotions, diverse career paths, and advancement opportunities.