Dealer Registration Coordinator

OPENLANE•Carmel, IN

5d•Remote

About The Position

The Dealer Registration Coordinator coordinates with OPENLANE Sales Professionals and external dealerships to gather, audit, input, and maintain customer data in company information systems. The role ensures company policies and procedures and applicable state or federal laws are followed. This is a remote position, with operating hours of either 9 a.m.–6 p.m. EST or 11 a.m.–8 p.m. PST.

Requirements

High school diploma or equivalent.
Comfort using Google Suite offerings.
Highly organized and detail-oriented.
Clear, professional verbal and written communication.
Resourcefulness and the ability to prioritize and drive projects forward.
Ability to apply critical thinking and deductive skills to identify errors and troubleshoot configuration issues.

Nice To Haves

At least one year of customer service experience is preferred.

Responsibilities

Ensure a smooth transition for customers from point of sale through full activation.
Obtain customer information and enter it completely and accurately into the operating system and CRM according to company guidelines.
Review customer-provided documents to ensure they meet company policies and procedures.
Maintain accurate records of accounts in process and follow up on missing documentation or data.
Perform audits and maintain accurate customer data.
Support customer account issues and ensure appropriate follow-through and resolution.
Communicate with customers professionally, promptly, efficiently, and courteously.
Work effectively and harmoniously in a team environment.
Follow company policies and procedures and applicable state or federal laws.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US
Immediately vested 401(k) in the US or RRSP in Canada, with company match
Paid vacation, personal, and sick time
Paid maternity and paternity leave in the US
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US
Employee Assistance Program
Employer-paid Leap into Service Day to volunteer
Tuition reimbursement for eligible programs
Opportunities to expand skills and share knowledge across a publicly traded, global organization
Internal promotions, diverse career paths, and opportunities for advancement