Dealer Program Adminstrator, PSA

Collectors • Jersey City, NJ

1d • $59,480 - $69,977 • Onsite

About The Position

The Dealer Program Administrator manages the day-to-day operations of the Authorized PSA Dealer Program. The role handles application processing, new dealer onboarding, annual recertification, and ongoing monitoring to keep the dealer network aligned with PSA’s premium brand standards. It supports the redesigned program, including its dealer quality scorecard, expanded documentation requirements, and background-check workflow.

The position reports to the Manager, Partner Program Administration and VIP Events and is onsite in Jersey City, New Jersey, five days per week, with flexibility to work weekends. The administrator maintains accurate records for approximately 600 dealer accounts, supports Drop-Off Event and PSA Sub Center coordination, and serves as a first point of contact for dealer questions.

The listed salary range is $59,480 to $69,977. Actual compensation may vary based on location, job level, experience, and skill set. Candidates must be authorized to work in the United States.

Requirements

• At least 2 years of experience in program administration, partner or channel operations, compliance, or a related operational role.
• Strong attention to detail and comfort working with structured evaluation criteria such as scorecards, checklists, and documented SOPs.
• Comfort reviewing legal and business documentation such as licenses, insurance certificates, and entity filings; no legal background is required.
• Experience with CRM or account-management systems.
• Proficiency with Excel or Sheets.
• Clear written and verbal communication skills, with the ability to explain program requirements diplomatically but firmly to external partners.
• Authorization to work in the United States.
• Ability to work onsite in the office five days per week, with flexibility to work weekends.
• Ability to type, use a mouse, and sit and look at a computer for potentially long periods.
• Regular use of hands for various tasks.
• Ability to hear alarms, signals, and verbal instructions.
• Ability to lift, carry, and move materials weighing up to 40 pounds.
• Ability to talk on the phone and text, and to operate a computer and phone system efficiently using manual dexterity.
• Ability to sit or stand for extended periods.

Nice To Haves

• Knowledge of the trading card or collectibles hobby, or willingness to learn about it.

Responsibilities

• Own the dealer application intake and review process, including collecting and validating business documentation, coordinating background and credit checks with the vendor, and scoring applicants against the Dealer Scorecard.
• Lead onboarding for new dealers, including agreement execution, systems setup, communication of program terms, distribution of the Bill of Rights and brand guidelines, and API or portal access where applicable.
• Administer annual recertification for existing accounts by reissuing and collecting scorecard data, confirming no material change in business status, and flagging accounts that are out of compliance.
• Conduct routine spot-audits of dealer storefronts, websites, and social presence, and document findings against scorecard criteria.
• Monitor dealer compliance signals, including Yelp and BBB reviews, CRC inquiries, and community forums, and escalate potential issues under the complaint-triggered review process.
• Maintain accurate, current records on approximately 600 dealer accounts, including tier status, geography, submission history, and audit and scorecard results.
• Support Drop-Off Event and PSA Sub Center coordination by identifying dealer locations that meet program standards.
• Serve as a first point of contact for dealer questions about application status, program terms, and requirements.

Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits for eligible full-time employees.
• 401(k) matching plan.
• Paid vacation for eligible full-time employees.
• Ten company-paid holidays for eligible regular, full-time employees.
• Discounts on select grading services for approved submissions.
• Flexible schedules, with varying shifts offered by many teams and accommodation considered where possible.
• Celebrations, holiday events, and team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed