Sr. Dealer Program Adminstrator, PSA
About The Position
The Dealer Program Administrator manages the day-to-day operations of the Authorized PSA Dealer Program. Responsibilities include processing applications, onboarding new dealers, administering annual recertification, and monitoring the dealer network to ensure alignment with PSA's brand standards. The role supports the redesigned program, including its dealer quality scorecard, expanded documentation requirements, and background-check workflow. The position reports to the Manager, Partner Program Administration and VIP Events and is based onsite at Collectors' Santa Ana, California headquarters. It requires working onsite five days per week, with flexibility to work weekends.
Requirements
- At least 4 years of experience in program administration, partner or channel operations, compliance, or a related operational role.
- Strong attention to detail and comfort working with structured evaluation criteria, including scorecards, checklists, and documented SOPs.
- Comfort reviewing legal and business documentation such as licenses, insurance certificates, and entity filings; a legal background is not required.
- Experience with CRM or account-management systems.
- Proficiency with Excel or Sheets.
- Clear written and verbal communication skills, including the ability to explain program requirements diplomatically but firmly to external partners.
- Must be authorized to work in the United States.
- Ability to use a computer, type, operate a mouse, and sit and look at a computer for potentially long periods.
- Regular hand use for various tasks.
- Ability to hear alarms, signals, and verbal instructions.
- Ability to lift, carry, and move materials weighing up to 40 pounds.
- Ability to talk on the phone and text, and to operate a computer and phone system efficiently using manual dexterity.
- Ability to sit or stand for extended periods.
Nice To Haves
- Knowledge of the trading card or collectibles hobby, or willingness to learn about it.
Responsibilities
- Own the end-to-end dealer application intake and review process, including collecting and validating business documentation, coordinating background and credit checks with the vendor, and scoring applicants against the Dealer Scorecard.
- Lead new dealer onboarding, including agreement execution, systems setup, communication of program terms, distribution of the Bill of Rights and brand guidelines, and API or portal access where applicable.
- Administer annual recertification for existing accounts by reissuing and collecting scorecard data, confirming there has been no material change in business status, and flagging noncompliant accounts.
- Conduct routine spot audits of dealer storefronts, websites, and social media presence, documenting findings against scorecard criteria.
- Monitor dealer compliance signals, including Yelp and BBB reviews, CRC inquiries, and community forums, and escalate potential issues under the complaint-triggered review process.
- Maintain accurate, current records for approximately 600 dealer accounts, including tier status, geography, submission history, and audit and scorecard results.
- Support Drop-Off Event and PSA Sub Center coordination by identifying dealer locations that meet program standards.
- Serve as a first point of contact for dealer questions about application status, program terms, and requirements.
Benefits
- Medical, dental, and vision insurance for eligible full-time employees.
- Fertility, commuter, and educational assistance benefits for eligible full-time employees.
- 401(k) matching plan.
- Paid vacation for eligible full-time employees.
- Ten company-paid holidays for eligible regular full-time employees.
- Discounts on select grading services for approved submissions.
- Flexible schedules with varying shifts offered by many teams, with efforts to accommodate employee needs.
- Celebrations, holiday events, and team-building activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
